Singpost (Singapore Post)

D October 15, 2012
 
2.9
 
3.5 (14)
240 2

User reviews

3 reviews with 3 stars

14 reviews

 
(1)
 
(8)
 
(3)
 
(1)
 
(1)
Overall rating 
 
3.5
Value 
 
3.7  (7)
Service 
 
3.4  (8)
Quality 
 
3.5  (7)
Satisfaction 
 
3.5  (7)
Overall Rating 
 
3.3  (14)
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For retirees, by retirees.
Overall rating 
 
3.0
Value 
 
3.0
Service 
 
3.0
Quality 
 
3.0
Satisfaction 
 
3.0
Overall Rating 
 
3.0
I was just at Singapore Post to pay for my road tax. There was some cock up with my car insurance so I was not able to do the road tax renewal online, if not, I will not be queuing to make payment.

The first thing I noticed when I entered the post office was the average age of the crowd. I would say that the front counter staff averaged about 50 years old and the customers closer to 55 years old. It was no wonder the customers need to queue to make payment because may be internet or other self service payment methods were too much trouble for them to learn to use.

One thing to learn when you were served by senior people was patience. They may have passed the age where high productivity can earn them a promotion so they were always slow and steady in serving you.
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Could be better
Overall rating 
 
3.0
Value 
 
3.0
Service 
 
3.0
Quality 
 
3.0
Satisfaction 
 
3.0
Overall Rating 
 
3.0
I've used Singpost countless times - from sending letters to penpals, to sending out items to customers on my short-term dabble on having an online shop. They're reliable enough.. I've never actually had any complains about lost mail.

But, they could lower down their rates. I mean, sure, it's reasonable enough, and running a post office isn't cheap, but darn, wouldn't it be nice if sending a letter to the US only costs me say, 50cents? I'd be sending out stuff more often, instead of relying on the internet all the time.

Their services are also alright, but again, could be improved on. Some of their staffs really need to smile more.

Optional Information:

Recommend to a friend:
Yes
NR
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Affordable pricing but service can be improved
Overall rating 
 
2.5
Value 
 
4.0
Service 
 
1.5
Quality 
 
2.5
Satisfaction 
 
2.5
Overall Rating 
 
2.5
When I said the service can be improved, it doesn't refer to the service staff attitude. Rather, it's referring to the queue whenever I wish to collect or post a parcel overseas. There was this once I needed to send something urgent to Shanghai (a scrapbook decorated with Xmas lighting) for my friend who's out stationed there and I wanted her to receive it before Xmas, or at least on the same day. Went to Singpost 2 days before Xmas, saw a long queue at the counter (approximately 7-8 people) but since it offers the lowest rate (having checked online), I resort to queuing.

After finally reaching my turn (and that's after 30mins or so), I was disheartened to be informed that the parcel will not reach my friend by Xmas day. No choice, I phoned up DHL to collect the parcel from my house (don't even need to queue) and the parcel arrived safely in my friend's hand the next day afternoon. No doubt, I'm paying almost double the price ($40+ for a small scrapbook) but the shorter delivery time and collection from home is really worth it.

On a side note, another of my friend, who's just staying one MRT station away from me, just sent me a small parcel (don't ask me why he's trying to be funny and sent the parcel to me instead of passing to me direct). According to him, the parcel was sent out 2 weeks ago but I only received it yesterday. Luckily it's not urgent but I suppose their delivery time can be improved.
LL
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