Singpost (Singapore Post)

D October 15, 2012
 
2.9
 
3.5 (14)
240 2

User reviews

8 reviews with 4 stars

14 reviews

 
(1)
 
(8)
 
(3)
 
(1)
 
(1)
Overall rating 
 
3.5
Value 
 
3.7  (7)
Service 
 
3.4  (8)
Quality 
 
3.5  (7)
Satisfaction 
 
3.5  (7)
Overall Rating 
 
3.3  (14)
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8 results - showing 1 - 8
Ordering
Mega long waiting time
Overall rating 
 
3.5
Service 
 
3.5
Overall Rating 
 
3.5
Despite being a Singaporean, I have only started noticing Singpost recently. When I was younger, all I know about Singpost is that you can mail postcards to your friends and receive letters in your mailbox.

But about a year ago, I started out a small blogshop with my friends and started to visit Singpost more regularly. I have to say that their service really needs to be improved on. I remember vividly that every time I go to Singpost, the waiting time is terrible. Very often, I ended up having to wait close to 20, 30 minutes just to mail out a few items, even if the queue wasn’t long to start with. In addition, some of the staffs’ attitudes were really bad.

However, there were also instances that made me impressed with their services. There is this Singpost delivery lady who would go all the way up to my house to deliver me a parcel (instead of squeezing them into the mailbox) even though I did not request for registered postage. And even at some of the busier branches, there are also friendly and polite staffs.

Although people no longer use mailing as their primary mode of communication, online business has created a whole new different meaning to traditional mailing. Thus, I believe that in order to continue surviving in the industry, Singpost got to improve her services.
Otherwise, her market position would eventually be replaced by other upcoming companies?
A
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More than postal services
Overall rating 
 
4.0
Value 
 
4.0
Service 
 
4.0
Quality 
 
4.0
Satisfaction 
 
4.0
Overall Rating 
 
4.0
The decreasing number of users of postage for informal communication locally has reduced, making Singapore Post perhaps less apparent in our list of communication services. Other than sending parcels or formal letters, people prefer faster forms of communication like E-Mail and Skype.

Singapore post has acknowledged that well, and has tried to stay relevant by offering services like tax payment and fine payment all in one place. I must say, having so many services in one place makes it very convenient, however, not all the staff are well-versed with the systems, which results in some inefficiency service wise.

The standard of their postal service is on the other hand, unquestionable, I have never heard of any cases of lost or damaged mail/parcels yet, and the delivery timing of both normal posting and speed post are satisfactory enough for a service which is dwindling in usage.
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Waiting so long for my blogshop stuff to arrive
Overall Rating 
 
3.5
Singpost is really slow as my parcel can take up to 1 week long or longer to arrive when what they said was 3 working days. Worst thing is that you cant choose when the postman should arrive so that there is somebody home to collect the parcel unlike Zalora's dedicated delivery service. For my house, the parcels always come on early mornings like 10 am when my family are all out working or schooling which make it very inconvenient if my parcel is bulky as I would have to specially walk to the post office which kind of defeats the whole purpose of blogshopping.

Well, at least the normal posted items do arrive safely. Hence, I do not really see the need in paying more for registered mail when it takes as long as normal mail just that it comes with the ability to track your parcel. I guess, I will only choose registered for important documents and not my blogshopping parcels.
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two thumbs up
Overall rating 
 
4.0
Value 
 
4.0
Service 
 
4.0
Quality 
 
4.0
Satisfaction 
 
4.0
Overall Rating 
 
4.0
I often shop online and a reliable postal service is as important as a responsible seller, to ensure a good shopping experience for me. Singpost is always very punctual with my parcels, taking about 3-5 working days for me to receive my parcels. They used to operate 6 days a week but is now reduced to 5 days a week. I am glad to say that even though they are operating 1 day less, they are still as efficient and quick as before.

Not only are they efficient locally, they are quick and accurate with international letters as well. More importantly, it is very affordable. I have got no complains about Singpost and am proud to have such a reliable and responsible postal service in my country.

Optional Information:

Recommend to a friend:
Yes
TT
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Efficient
Overall rating 
 
4.0
Value 
 
4.0
Service 
 
4.0
Quality 
 
4.0
Satisfaction 
 
4.0
Overall Rating 
 
4.0
Singpost is the unsung hero that has allowed us to enjoy our standard of living today. Can you imagine a faulty postal service? I think that it has been too effective, and some of us have taken it for granted. I have lived abroad before, and I have to say, this is one thing that the Singapore government has gone right.

Misdeliveries are rare, letters and bills always arrive on time, and parcels are sent only at a nominal fee. In my experience, whatever I have sent has reached the other party safely. This cannot be said when I was living in the States. Can you imagine, not receiving an important bill until it's deadline has passed by a week?

So please Singpost, maintain these high standards for all of us to enjoy.

Optional Information:

Recommend to a friend:
Yes
IK
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pleased.
Overall Rating 
 
4.0
Being Singapore's main postal service, majority of posts go through them to be delivered to the other party. I have used it many a times and it did not fail me, my letters and packages got delivered on time to the recipient without any damages.

Many of us take for granted this fast and efficient service we have, without it, posting would be so much of a hassle. The service people also never fail to accede to our requests and help us to the best of our ability. I'm very pleased with the service they've rendered so far.
A
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Satisfying enough
Overall rating 
 
4.0
Value 
 
4.0
Service 
 
4.0
Quality 
 
4.0
Satisfaction 
 
4.0
Overall Rating 
 
4.0
Never lost any of my parcels and even mis-delivered me a cute parcel once, so Singpost has my thumbs up.

Singpost is the most under-appreciated service in town.

There was a period where I had to send out parcels regularly thanks to the prosperity of my blogshop and I was such a scrooge on envelope and stamps that I'd improvise, to disastrously hideous results.

I'd make envelopes out of plastic bags, used paper, newspaper, clothes packaging, anything I could get my artsy hands on. With enough duct tape (I need to stop at this point to tell the world that Duct Tape Is God), it looks good enough to squeeze a badly written address and a stamp.

And Singpost never missed a delivery. Every single parcel was received (albeit to complaints but bro, when I say free postage, I probably mean unhappy labour) and even when my stamps were not enough to pay for the full weight, they'd deliver it happily.

I am truly glad for Singpost. I salute your integrity, your fast delivery, and your uncanny ability to read the atrocity I call my handwriting. Thank you.

Optional Information:

Average Spent:
5
Best Part:
Next day delivery
Recommend to a friend:
Yes
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Long queue all the time
(Updated: November 16, 2012)
Overall Rating 
 
4.0
I've been a satisfied customer of Singpost so far. I've never experienced lost mails or damaged parcels, and the deliveries are efficient as well!

But it’s quite annoying that when I visit the post office on weekdays or on weekends, I always have to queue for a long time (probably about 15-20minutes) before it reaches my turn. Sometimes I visit the post office just to buy a couple of stamps but I'm forced to queue 20 minutes - a total waste of time. I guess there is insufficient manpower to handle the crowd; perhaps Singpost can increase the number of counters in the office as well as manpower?

Optional Information:

Recommend to a friend:
Yes
S
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