Vimbox was established in 2001 and provides moving services for residential and commercial moves.
User Ratings Summary
User rating summary from: 2 user(s)
VIMBOX is NOT your trusted house movers in Singapore
VIMBOX is not your trusted house movers. Our happy event turned into a nightmare. Here is an honest and genuine VIMBOX movers’ review.
We engaged VIMBOX moving service on 29 August. There were numerous email, text messages and phone confirmation; I received the last confirmation again from them in the evening before the day of scheduled move.
We were so excited about the move, by 10am on 29 August, we were all ready waiting for the VIMBOX mover to arrive. They did not turn up as scheduled, I had to call to ask and the person who received my call seemed surprised about the hiccup. Minutes later, another person called and he claimed that he could not get in touch with the team supervisor, but promised to find out what went wrong. Some 20 minutes later, I received 2 photos of a lightly damaged truck. The head light was smashed and the bumper was dent. There was no phone call from him, just the photos. We called to ask for more details. He said the truck was involved in an accident and could not come to our service. And he claimed that they had to report to police. Looking at the minor accident, I couldn’t comprehend the need to report police. As a matter of fact, police will not entertain such road accident unless someone was injured. When I pressed for the location of the accident and the handphone of the team supervisor, I was tactfully denied. That’s when I sensed something was not right. However, I thought a house mover running a business in Singapore will not deceive their customer, we requested for alternatives; he offered a later moving at 2 pm, which we accepted.
By the time drew near, no call, confirmation or update from VIMBOX. Our constant calls seemed to irritate him. We were told to wait another 10 minutes while he looked for solution. 10 minutes passed and he sms that he would call us in 30 minutes. After which, we had not heard from VIMBOX since. We felt we were left to bleed to death with 60 boxes and furniture lying around the house.
By 3pm, we concluded VIMBOX has decided to abandon us. We frantically called many other movers, most turned us down as it was a last minute job, even next day service was not possible. Fortunately, with a help of a friend, we found her regular mover who agreed to help us move. That was almost 5pm in the evening, the team just finished their 2 house moving jobs earlier. We were very appreciative that they agreed to work overtime for us. Furthermore, we paid only $30 more than what VIMBOX quoted despite the last minute arrangement. They finished the moving job at 8.30pm.
VIMBOX accepted a business order from us but fail to deliver without offering remedy can only tell you something about them; VIMBOX is unprofessional, irresponsible, and maybe very inexperienced in the business. Even if the road accident was ‘genuine’, it was obvious that VIMBOX did not have any contingency plans in place to offer alternative solution to their client. To run a house moving business, you expect unforeseen events such as truck breakdown, road accident, staffs report sick…etc. If the road accident was ‘fake’, you’ll see clearly the business ethical values of VIMBOX.
The truth of the matter was that, in this whole house moving saga, there were no offers of replacement, no help, no apologies from VIMBOX. Do you want to put your stressful house moving service in the hands of VIMBOX. Think twice!
Efficient and Cost Effective
So I had to move house yet again. This time my usual movers were fully booked and we had to source out new movers. Vimbox was one of the movers we contacted.
When they contacted us to arrange for a site survey, I was not too hopeful as I expected their service to be pricey. We were surprised that their quote was very competitive. Even after we added in additional items after confirmation, they were very accommodating and packaged a good price for us.
The move itself was efficient. They were very careful with the furniture and the movers were even helpful to assist us in fixing and arranging the furniture after the move.
My only complaint was that they were a little late but it was overall, a pleasant experience.