Jean Yip Hot
Founded by Ms. Jean Yip in 1982, the company (Jean Yip Hair Studio) started off from a then single outlet in Katong Plaza. Jean Yip Salon has since expanded to over 50 outlets island-wide, managing a strong and evolving team of over 600 creative hairstylists and professional beauty therapists. Today, the company has even expanded to Malaysia and Indonesia. Since inception, Jean Yip has gradually increased its range of services from hairdressing to beauty and slimming services to providing one-stop beauty services. Catering to the individual needs of everyone, Jean Yip aims to fulfill all your beauty wishes.
Most horrible experience at a hair salon, ever.
Walking into this place is like walking yourself into a roadshow - how ironic, considering staff are supposed to be professional here, and not try to sell you things that you don't need.
I had the experience of accompanying a friend when she went to do her haircut here. She ended up buying $500 worth of packages (hair treatment, hair cut etc) when she completely did not need those things. They just kept pulling a very long face, kept going on and on about the product and how purchasing a package was more worth it - till she finally caved and just let them talk her into blowing her hard-earned money on their "value for money" packages. I suppose this is how they ensure repeat business.
Everytime I tried to cut in, they would cut me off. Personally, I've only ever done a pedicure at the salon, but the prices are definitely steeper than what other nail salons are offering out there.
Definitely not a place I'd step back into given the chance.
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User rating summary from: 17 user(s)
Gravely disappointed !
My first rebonding was performed by Jean Yip Tiong Bahru probably 10 years ago. I cried that day. My hair turned so feathery soft and straight, it was surreal to someone who struggled with her feminine identity when her hair looked like a cave woman's. That rebonding effect lasted 9 months before nature began to creep back into power.
I was however gravely frustrated with the new version of chemical every hair salon seems to be using these days. It's supposedly more natural, but I have very frizzy and kinky hair. It didn't last 2 weeks before strands picked up from the floor shows zig-zags again. Went to Jean Yip hoping for better quality service, and was promised correction with package deal. Spent $560 but got the worst effect of all. Phoned Jean Yip headquarters because the head hairstylist couldn't fix it. But its administrator Steven Fernandez ignored me completely despite multiple follow ups. Other salons might fail as well, but at least they don't manipulate you into buying a package deal. Complete rip -off !
Thought I could at least leave feedback with Jean Yip herself pertaining to the new product being inferior to what she used to market. But there's no way to get to her, and Steve Fernandez is a dead end. I wouldn't have left a public review if they had taken customer feedback seriously.
If you have strong waves or kinky hair, go anywhere but Jean Yip.
They put up advertisements all over Facebook, website. etc publicizing their IPL $68 (worth $808). Buyer beware. Once you register for this thinking you are only going to pay $68, think again. Before getting you to sign up the package, they will ask you to register your details (to check if you live in private property - can afford to fleece you for more?) pamper you with tea, and give you a nice room with a cupboard to put your clothes. They let you lie down, naked on a bed before getting their "skin therapist" to consult on your skin. Then, they tell you your package is not valid must top up $600+ to do IPL as the $68 is for "basic IPL" which your skin is not suitable. When you decline the package because you thought it was $68, they say your $68 cannot be refunded and you are liable to pay the $68 because you already signed up for this package. While still naked on the bed, the salesperson comes in and starts trying to upsell you whitening package, etc. at over $1000 in total. Thereafter, the negotiation begins. I managed to bargain down my package to $800, which is still quite a lot. They basically want to ascertain what price point you would cave in. On normal circumstances you have the opportunity to walk away but hey, in this case, they make sure you can't walk away as you are still lying on the bed and can't change out because they're still in your room talking away and refuse to leave the room until you purchase something!
Techically the consumer (i.e. me) is at fault too as "Caveat emptor" i should have defended myself against them and just be thick skinned and insist that i refuse to buy the package. However they kept upselling until I got fed up and caved in. Regretted it instantly but vowed never to visit Jean Yip again.
Once you sign up for the package, the room and service instantly degrades. Subsequent treatments: 1) Ushered into a room without even a cupboard or chair to put my bag/clothes 2) Do not serve tea 3) Service plain sucks and need to wait 4) They never got my name right. Not once. Their English is terrible and the staff can't pronounce my name correctly.
For that price of $800, I can go to a legit doctor for IPL for cheaper. Or, visit Musee Platinum who promises unlimited IPL and from what I heard carry out their promise. Moreover, the finishing of the salon is definitely not high quality - ikea lamp etc. and furnishing is cheap. Does not have a luxurious feel. If you are seeking a pampering experience, this is definitely not the place.
Terrible reputation from JEAN YIP - never trusting this brand again.
WORST EXPERIENCE IN A HAIR SALON
I went to Jean yip because I had a $49 coupon from the NDP discount booklet. The coupon included a free hair treatment and fair cut.
The hair treatment was a simple hair scalp treatment so there was nothing much to comment about
For my hair cut, they had the worse hair stylist you could ever find in such professional hair salon. Btw I went to the branch at NEX. Despite the high credentials of JY, their hair stylists do not even know what kind of hair styles suit what face shape. I asked for a recommendation and the hair stylist said that there was nothing much you could do for short hair. In the end I asked for a bob concave.
The bob concave was terribly done. I did not see any gradient in the job. In fact It looked like a straight bowl hair cut. And it was far toooo short to even look like a bob. TERRIBLE HAIR STYLE. When I told them that the hair was too short and there was no gradient, they started giving me all sorts of this excuses. Seriously shouldn't they just admit that their hair stylist is LOUSY.
Furthermore I had to the be one directing the stylist with what hair style. They have no idea what style to recommend and displayed poor knowledge and lack of experience.
I will never pay for their services again. Very bad experience. WASTE OF TIME AND MONEY. VERY DISAPPOINTING FOR SUCH A RENOWNED HAIR SALON.
the service at the clementi mall is not good
Today is the first time that I went into the jean yip outlet at the Clementi mall. Because my experience at the outlet at junction 8 was quite good, I thought the hairdressers should also be quite ok at the other outlets.
But the skills and services of the hairdressers from different outlets of Jean Yip prove to be quite different. I think the service at the outlet at Clementi mall is ok but the skill of the hairdresser is just not good enough for me. What i need is just a hair cut for my medium length hair.
From this experience, i have decided to go back to the salon that i usually visit instead of trying out new salons for curiosity. Maybe you should think twice when you decide to do a hair cut at this outlet.
One of the best in Singapore
Jean yip has quickly become my regular hair dresser and with good reason. The staff there is rather poliet and they offer you tea if you’re made to wait for a hair dresser, and who doesn’t like tea. They also offer you magazines to read, which is pretty basic for a hair salon i guess.
The skills of the hair stylists are also pretty commendable. I permed my hair for the first time there and expected it to turn out looking extremely brittle and damaged after I was done, but they actually did a pretty good job in conditioning it and it turned out looking very healthy and bouncy.
The prices aren’t too unreasonable and for the quality they offer, it isn’t too much to fork out, and it’s pretty reasonable.
My best massage ever
Seeing all the negativity on Jean Yip from past reviews, all I can say is that they’ve quite possibly improved. A whole lot. I visited JY at their loft for a trial massage just yesterday and I am more than pleased. I was greeted politely, by staff in all their smiles and was fussed about in my medical history and preference, ensuring that I get the treatment I’d be most comfortable with.
The masseuse who tended to me was real motherly; giving me tips on how to take care of my body, the things I should avoid doing to prevent my muscles from aching, if she was kneading too hardly and if the bed was too warm. YES! Their beds have warmers and that alone took relaxation to a whole new level. I never slept whilst having a massage and I did yesterday.
When we were done, she directed me to their V.I.P lounge and served me a cup of hot ginger tea along with a bowl of red bean dessert. Then I was given a feedback form to fill-out and was asked –just once- if I’d like to see a brochure on their student promotions. After kindly rejecting them, she thanked me for patronizing their loft and left me with my company. NO HARD-SELLING, AT ALL. Which was something I was clearly impressed of!
Posh but lacking on the inside.
I tried a haircut at Jean Yip a few months back after a friend recommended me. However, I would not recommend it to anyone. Jean Yip is undeniably one of the more posh hair saloons but the quality of the haircut and service leaves something to be desired.
After explaining the hairstyle I wanted, the hairdresser assured me he knew what I had in mind and could do it. He then went on to try to convince me to purchase certain treatments. Perhaps he was too distracted by his sales pitch, but the end result was far from satisfactory.
On top of that, his handling of my rejections was to continually criticize my hair texture and scalp in the hopes that I would change my mind.
Overall, an unpleasant and irritating experience.
Service can be improved
I frequent Jean Yip for haircuts monthly because its quite affordable at the discounted price of about $22. While the service provided is satisfactory most of the times, there are times where I encountered shocking brute and rude hairdressers. They seem to lack basic EQ It is normal for hairdressers to chat with customers when they are having a haircut, but instead of chatting, the hairdresser seemed to have enjoyed a session of criticising his customer.
Criticising me from head to toe while giving me a haircut almost made me stomp out of the salon. I can only try to understand that he has nothing better to do. I'm satisfied with the quality of the salon, but just a single blemish in the service of the employees can ruin the long-forged impression the customer has on the salon.
I once accompanied my mother into Jean Yip for her rebonding, and after that experience I swore to never enter the place again.
Jean Yip looks undeniably posh. With their sleek chairs and clean interior, the place definitely looks better than the typical run of the mill neighbourhood salon. However, I have reason to believe that even a hairdressing experience at any neighbourhood salon would be more enjoyable than one at Jean Yip.
I can't stand the hairdressers at Jean Yip. While usual hairdressers might make small talk to their customers to keep them entertained, Jean Yip's horrifying and completely wrong idea of small talk is to relentlessly persuade their customers into purchasing an overpriced hair treatment package. Rejecting them won't help much either, because then they'll just keep ranting on about how dry or damaged your hair is, even though it probably looks fine.
When my mother was having her hair done by Jean Yip a few years back, I wanted nothing more than to get the hairdresser to shut up. How can any company allow their staff to hard-sell their customers in such an undignified manner, I do not understand, but it definitely reminds me of the way an uncivilized Chinese peddler attempted to sell my father some keychains during our visit to China. My mother eventually bought the package, and like typical peddled goods, the package was absolutely useless, and my mother was absolutely sore that she paid a few hundred for a treatment process that left her hair feeling the same way it had been before.
How Jean Yip claims to be an internationally established company when it can hardly offer quality service in Singapore simply escapes me. The prices aren't very cheap either, but perhaps hard selling is the only way this company understands how to keep itself alive.
Better options out there
Due to the fact that I've natural grey hair, even at a young age, I tend to dye my hair a lot, like once even 2-3 months, even when schooling.
My mother, then also a Jean Yip regular, purchased a package for me (10 hair dyes plus hair cut sessions) so that I can do my hair dye anytime I wish. While the service and the quality of the products used is average, the hefty price tag doesn't really justify itself. Having dyed my hair there countless of times, the results aren't always satisfactory. Sometimes the color turns out to be unlike what they have promised while on lucky days, I manage to get my hair color close to my choice. They also have the tendency to sell other treatments or hair products to you, perhaps due to the commission they can earn from the sales.
Now that I've grown and am funding my own hair-dos, never have I stepped into Jean Yip again for I can always go to many other salons which charged cheaper yet provide on-par, if not better, services.