Courts is one of the largest furniture, electronics and IT retailers in Southeast Asia. Courts boasts of the largest selection of home furnishings, domestic appliances, home entertainment solutions and the latest in digital technology products. It offers consumers a hassle-free in-house payment option that aims to make consumers' dream lifestyle more affordable through the means of installment plans.
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Talked to courts service this staff to arrange for installation of aircon and delivery. Customer service personnel is rude and unpolite. Yet she is in customer service how can she talk rudely to customer? Ask for time frame for installation she told me 10-6pm, can't be sit there and for their call from 10-6pm. Really disappointed with service received. Request talk to manager she only said will investigate listen back recorded. really speechless..
Sales Transaction No.: 867628836370... Call hotline say reply next day...NO 1 call me next day!Call again hotline,told me QC on leave(such of big company only got 1 QC...LOL) will reply me by 5 April...End up also no 1 call me!!!! Finally QC saw the defect chair n arrange for 1-1 exchange on 13 april 3pm-7pm .
I took half day leave just for the 1-1 exchange from 3pm-7pm!NO delivery and not a single call from yours delivery guy at all!Untill i left home at 9pm,then yours delivery guy call me at 9.30pm say on the way!AND NOW I NEED TO TAKE ANOTHER HALF DAY LEAVE FOR RE-DELIVERY AT SATURDAY MORNING!SUCH A LOUSY SERVICE!Court are just wasting my precious time and money wait at home like a idiot!!!
Buying at courts was so worth it! Bought a bunch of items from their webstore for a great price as they have sales nearly all the time. Delivery was swift and I got all the items delivered as well. I cant believe courts has so many negative reviews despite being so good, sort of sad how many people are missing out on all these sales. After that, I visited a physical store and the customer service there was great, my eyes nearly popped out when I saw all the promotions, some of them were even cheaper than amazon.
Do not ever buy from courts or courts online even. They advertised in their website that item can be refunded within 14 days even opened items except for certain items. However, I bought a Phillips TV and in their terms and condition TV can be refunded. When I call their call centre the lady simply sad since you opened it it cannot be refunded and insisted that I like her staff check for repairs instead, when i refused, she simply put down the call and said that she won't entertain my request anymore.
Recently went to the Tampines Megastore to get a set of sofa and was served really well by this sales assistant. My mom couldn't decide on the color, and she was with us throughout, taking different fabric swatches and placing them at the sofa for us to have a clearer view on the color combination.
They have a wide variety of different electronic products, from clothing steamer to a GPS system, they have it all. They also have this 'lowest price guaranteed' thing going on in all of their stores where you can just show them a lower price that is being offered for the same item. And they will quote that amount for you. Quite a good marketing strategy, alongside with their interest free instalment plans, they have indeed garnered alot of support from the public.
One quirky thing would be that, there were only about 15 computer chairs available. Quite a funny sight though because the chairs weren't exactly pretty looking, and for a huge place like Megastore to not have a computer chair that I prefer is quite weird.
Over the years, I can say that I can actually see Courts improving. It used to be this cold, unfriendly store, but bit by bit, it's becoming more friendlier. It isn't as friendly and warm as IKEA, but then you can't always get what you want.
They have a wide range of products, from electricals to furnitures, so it's basically a one-stop shop for your home needs. My parents love Courts for some reason, and we'd always visit their huge Tampines outlet, which would take them hours, until closing time most times.
One thing I do not like about Courts, however, is their constant sales. It's sale after sale after sale. Like, it's come to the point where I don't think people would even care if they miss a certain sale, because a new one would come right up.
I enjoy patronizing Courts because they offer an array of useful products like TVs, laptops, electrical appliances etc. Almost always, I will be awed by the crazy high definition large TVs being displayed for sale. Prices can be crazy high too. Besides the televisions, I like to play around with the demo products displayed around the store.
Recently, I bought a Sony Vaio laptop during one of the sales Courts had. I bought it for a thousand and two, which my mom finds it reasonable. However, after 2 weeks of usage, the laptop seems to lag already even though I have hardly installed any programs. I'm questioning the quality of products Courts provides its customers now.
I liked shopping at Courts Megamall, for there are always lots to see. Essentially, you can furbish your whole brand new house just by shopping at Courts alone, making shopping less of a hassle and that's the plus point.
On the other hand, on 2 occasions, the delivery services from Courts when I purchased something bulky were horrendous (the first being a sofa set and the second being a washing machine). They arrived more than an hour late, despite having made several calls to the company to request for them to expedite as I'm rushing to go out. Courts would definitely got a higher rating from me if not due to their shockingly late delivery services which I've encountered.
Also, Courts is probably not the place I would go for if I'm looking for a laptop / desktop purchase, unless I need the zero percent installment via credit cards. I probably can get a better deal for them elsewhere.
Courts sells everything that you need in your household. It ranges from electronics, to furnitures, to appliances, etc.
Though most of their items are sold at fixed prices, you can still get a great deal if you're lucky as they do have hourly promotions or weekend roadshows. What I like about Courts is that they carry a wide variety of different brands and designs for their furnitures, bed, electrical appliances, electronic gadgets etc. This allows consumers to have more choices to see what suits their household best.
Courts have got a no-interest installment scheme which allows customers to pay in installments without any additional charge. This is great especially for those who are buy many items but are unable to foot out a huge sum of money at one go.
Courts has gone a long way to where it is today. I remembered five years ago when I had to buy quite a number of electronic items for my new house. The prices at Courts were not as competitive as what some electronic neighbourhood stores quoted in online forums. Today, they have improved in their pricing. Nowadays, when I shop at Courts, I know I can get my goods at reasonable prices.
They have also introduced flexi-instalment schemes which is hugely successful for those buyers who can't make the full payment during purchase.
And did I say, they have just been listed in SGX too? Way to go, Courts. ;)