JBL Sound Gallery Hot

(1 Review)
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#02-17 Raffles Hotel Arcade 328 North Bridge Road Singapore 188719
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David Tan
Listing created by David Tan on December 06, 2012    

JBL Sound Gallery is a showroom for JBL home theatre and sound products. The products are distributed by IMS Marketing Pte Ltd and there are currently 2 showrooms at Raffles Hotel and Audio House (Liang Court).

Additional Details:

Opening Hours:
11am to 7pm (Closed on Sundays and Public Holidays)
Average Price Range:
> $400

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User Ratings Summary

User rating summary from: 1 user(s)

Excellent service

I visited JBL gallery a while back as I wanted to take a look at the difference between the high end and very high end products. I was there for about 1.5 hours and had a great time chatting with the consultant who was assisting me. And surprisingly, in that 1.5 hours, I actually left the Gallery impressed with the attitude of the consultant although we absolutely did not mention about a single piece of equipment that was suitable for my house.

We started the conversation with the consultant trying to find out what I was looking for, and he asked pretty detailed questions such as the size of my room that was putting the systems, whether I would use it more for movies or music, what was my budget and so on. There was a lot of questions asked by the consultant and at the end, he explained that he was geared towards selling me a product that would suit my house and not just selling the product they had. He shared with me his own experiences in building his own system and that he felt that the most expensive piece of equipment might not always be the most suitable for my house, and therefore he wanted to know more about my house and not focus on introducing the equipment to me.

This was a very different mode of sales and frankly I was impressed by his logic and professionalism. I felt that the staff was not simply trying to make a sale, but was trying to let me get the best system and effect for my room. Eventually, he even offered to talk to my designer so as to discuss how to incorporate the cabling and systems into my house. His professionalism blew me off my feet.

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