Prudential Singapore, an indirect wholly-owned subsidiary of UK-based Prudential. Prudential is one of the top life insurance companies in Singapore. It is one of the market leaders in investment-linked plans with over S$7.5 billion funds managed under PruLink funds
I do believe that insurance should be built up based on referral rather than blindly finding customers or doing cold calling. It just seems kind of useless as not much consumers have trust in that insurance agent too. (I mean, some might quit halfway and other agent have to take over during the contract policy)
Through his presentation and detailed explanation, it gained me more knowledge of how I would save more money for myself in the future. After I have purchased the saving insurance, my agent still sends me a thank you card. Although he could not earn much from a student’s insurance commission, his small actions are thoughtful too. I believe that majority of the agents would recommend their clients to purchase policy that is beneficial to them (more commission) as compared to it being beneficial to the client.
I really hope that there are more agents out there who care about the small details and built up their referral support. This way client and agent would have more mutual trust especially in terms of monetary.
Firstly, being waylaid more than 10 times the past year, especially at road shows and even at Popular Bookfests where I just wanted to be left alone to shop in peace. In the end, I wasted more than an hour of my time just sitting down and listening to the pitch, even though I have no interest in buying a plan but was just polite since I felt that since the other person was trying so hard, I might as well just give her a chance to explain. No doubt there were plenty of pleasant agents and I had a good time chatting with them. However, I had the displeasure of bumping into an agent last year at Suntec who told me 'I can understand that you're young and won't really have that much knowledge about policies that can help you blah blah blah.' This, I felt, was extremely patronising and disgusted me, hence leading to a worsening impression with the company and fuelled my unwillingness to buy the product. It seems that Prudential just likes to arrow NSFs to buy their plans on the basis that we are 'earning incomes'.
Secondly, the constant phone calls are extremely irritating and landed me into hot soup once. During BMT while i was having stand by area, my phone rang. Thus, my sergeants had a field time screwing me upside down. After the ordeal, when I called the number back, it turns out to be an agent who had called to try to convince me to buy a plan. I was so angry that I hung up the phone on him. Moreover, there is this regular cycle during weekdays where people call from Prudential. While most are polite, there are simply just some who demanded you make time to hear them out, which is completely not understanding at all since i'm in camp and time is not on my side.
Lastly, I felt that their plans are unreliable. While they churn out comprehensive projections on the yields of their plans, I feel that it is easy to be misled by the multitude of numbers. Moreover, the number of terms and conditions attached to it can lead you into traps that are hard to see.
An insurance company i would definitely not recommend to anyone.
Prudential also keeps us up to date with what is going on and informs us about whatever promotions or offers that they have. Recently, they have a good deal going on with a company that specializes in wills and they have extended the offer to us and to family members. Good job to Prudential and I look forward to continually being a client of yours.
I do not know why but I always see them at almost every roadshows in shopping malls. I always find Prudential agents asking me to fill up survey forms where they question me on my saving habits.
Prudential was a company that just didn't set me at ease. There are many new intakes each an every year. This makes me think whether if some of them are competent enough to manage my plans. The dropout rates for the agent is also relatively high. This makes me wonder who do I go to if my agent decides to leave the company.
One agent I met were persistent in calling me even when I told him I already had that plan purchased. And he reasoned that he just wanted to go through my policies and check if I purchased the "right" plan.
That was not the worst. I met a Prudential agent doing a roadshow at Suntec 2 years ago. When I told her that I understood the plan, she demanded that I explained it to her. When I failed to explain to her accurately what the plan really was, she commented to my brother who was sitting beside me at that time that I was dumb! When I finally manage to convince her that I understood the plan and that I didn't need one, she just sat at the table and said "Okay then, you may leave". She didn't even have the basic courtesy to stand up.
I felt that this kind of attitude is intolerable so I decided to feedback to their headquarters. Their feedback staff were no better. They totally ignored my subsequent calls after I lodged the complaint in my first call.
Even though I have a plan with Prudential, I am still unhappy with their service. If they do not do something about their customer service, I will definitely not purchase anything from them ever again.
** An agent from Prudential brought me close to my breaking point when she pressed me for an appointment date,time and location! I'd mentioned I'd call her back the following day should I be interested. Due to her persistence, I told her I would provide her with my email address and that she could email details about the product. Scantly did this put her off her tracks and she insisted that it be best an agent met up with me to present "finer" details of the product. Obviously, a subtle rejection was too evasive and finally, a highly amplified NO did the trick.
** Within a month, I'd received calls from Chartis, Great Eastern Life, NTUC Income and Prudential. How is it possible for so many different insurers; all from the same industry (if I might add) to call me up in such a short span of time? This brings to mind a justified curiosity; is there a middle-man plying our phone numbers to companies who purchase them for their agents?
** (Also) within a month, Great Eastern Life and NTUC Income had called me up more than once; I'd expressed absolute disinterest to each agent at the end of every call. If a seller was sincere in the interests of his potential customers, I believe he would have made a note of the replies and comments of each of his customers. Obviously, my number was just simply passed on from one agent to another within the same firm. On another note, assuming benefit of doubt given, perhaps it'd been anticipated that I might've changed my mind within the span of each call, but within a month? Highly unlikely.
** I'd received an sms from an agent claiming that I'd expressed interest in attaining a housing loan and would like to meet up with me. Kudos to him for his soft approach by messaging me instead of calling me most abruptly during the day and thereafter subjugating me to a well-panned out script of the product he was selling. However, I was most definitely not scouting around for a loan of any sort and thus never requested to be more informed of a housing loan.
Telemarketers should stop living in their world of self-delusion that they are "educating" customers on their products. They should be nullified from the workforce in an economy always sourcing for more cost-cutting measures to maintain a profitable margin. Telemarketing is just another marketing ploy to "inform" the very small percentage of individuals who have slipped through the cracks of the highly advertorial world. From this small percentage, an even smaller percentage would be sufficiently interested enough to apply or purchase the products (of which had been marketed through cold-calls). Thus, spam phone calls and text messages from telemarketers wring in more pain than successful sales. Singaporeans are well educated of the products floating around them through the barrage of media adverts. We know what we need and we know where to go sourcing for resolve to these needs. May this brusque inquest into the dark realms of the telemarketing world rein in a call for more laws and by-laws to regulate this "free spirited" field.
It is easy to see through some agents who claim that they care about your well-being and would want you to sign a package with them for our own good and all, but for most Prudential agents, it is apparent that all they want is your money, and I do not actually think they give two hoots about our financial capabilities nor preferences.
Agents aside, Prudential offers pretty cheap insurance packages for students (At about $70 per month) but I have yet to consider taking it up because of the irritating persistents of the agents.
Besides that, I've also had the unfortunate luck of knowing 3 full-time agents who like nothing better than pestering to meet me and convincing me that my lifestyle is all wrong and that they know better about my finances than I do.
Perhaps Prudential could invest in a module in their training programme called Customer Care, for it seems sorely lacking in all their agents. Without a doubt, Prudential may be a big name, but it doesn't have a heart to compare with.
I may not be very well verse with the Insurance or investment sector but i have signed up for a few and Prudential was one of those previous Insurance investments made by me. But after a while I decided to remove my name from it. Insurance is all about giving you health and life coverage and providing help to you in the case of a tragic turn of event but what makes me irritated and decided to pull out was the insensitivity of the Insurance agents. After a while i had the insurance coverage plan, my agent keep pushing for more without thinking about my financial means. She became more of hard selling instead of trying to provide me a benefit. In fact she wasn't the only one from Prudential that i came across as being a hard seller.
Well i believe that if you are concern about us, you should learn to understand instead of trying to push for a sale. Indeed very bad experience with the agents not once but many times. It has indeed left me with a very bad impression of the company.
My job scope as a telemarketer is simple, I just have to call those people from the list I were given and then set an appointment for them with my officer. I am given a script, all I need to do was just to follow what it wrote on the paper. Working as a telemarketer, you must control your temper because you will confirm received complaints from client or client being rude to you or hung up your phone. As for me, my officer did not receive any complaints from any client I called but I did received clients saying they wanted to make a complaint if we called them again.
The company I work at, the office is really small. The whole building is prudential yet telemarketer and agents have to share that small office together. Furthermore, every Monday all telemarketers can only work afternoon so we have to reach there before the time we are supposed to report in order to have seat to sit. The start of my first week in that office, I always cannot find a seat to sit but from then I always reach there before the time I was supposed to report. Since that office is so small and we are sharing with the agents also, this makes the office always very noisy in the afternoon. Sometimes I cannot even hear what I am speaking to the client over the phone.
The pay was not really high to me like $7 per hour depending if you have experience or not. If I am not wrong if you work under estate companies instead of insurance, the pay would be higher. If you are a person who do not like to work in the office you can also find those companies that allowed work from home.