By weaving Western spices and cooking styles with classically Thai spices, herbs and cooking methods, Bangkok Jam dishes out contemporary Thai and pan-Asian cuisine that is unique yet familiar. Some hot favourites that will have you coming back for more is its juicy and flavourful Peek Gai Tod or crispy chicken wings marinated in fish sauce and fried with pandanus leaves. Then there is also its appetite-whetting Tom Yum Soup that is rich in flavour and filled with fresh ingredients.
My Thai fried rice was served in a motar and pestle bowl and overall very well presented. The food was average, and typical Thai dishes like Tom Yum Goong and Pineapple fried rice tasted pretty standard. All in all, Bangkok Jam isn't worth a one-hour wait, but by all means check it out if there isn't a queue.
I was there for lunch with my friends, and the moment we stood in front of the store, there was no indication of where we should wait to get our seats. The menu stand is usually where people wait, but for that restaurant, it is placed right next to the door where most people take their exit, so me and my friends were very confused.
Initially, there was one woman that stood at the other door waiting to get a seat, however, she left as the staff were blatantly ignoring her presence, the same happened when we were waiting. So, we had to wave to one of the waiters to get their attention, in which he exchanged with us a few awkward hand signals that we did not understand, and he carried on ignoring us afterwards. It was only when we waved to another waiter that we finally got our seats.
The waiter that took our orders and served to us most of our dishes (also the one that gave us awkward hand signals) didn't seem very fluent in English, as he had very little response to us when we were ordering. My usual expectation of a waiter or a waitress is that the least they could do is to repeat our orders after we placed them. Unfortunately, he did not do so and was very quiet throughout the ordering process.
So, we asked for three glasses of iced water, which we had to remind them again to have it served to us, and the iced lemon tea we ordered did not have any ice in it even though only one of my friends stated to have no ice in her drink only. My two friends ordered beef noodles while I ordered seafood with pineapple fried rice. That same waiter served me beef noodles even though the receipt clearly stated that I had ordered pineapple fried rice. Thus, I had to wait a little longer to have my dish served, which I wasn't very happy about.
Now, on to the food. Being considerably experienced in the pineapple rice different restaurants serve, I could not taste anything pleasantly distinct in the seafood pineapple fried rice that I had ordered. I cannot doubt the fact that it tasted good, but I feel that there are other restaurants that have done it better, such as Lerk Thai. The presentation is just the rice in a bowl, and although I am not too picky about presentation, other restaurants have done it better, such as Bali Thai, which serves their pineapple fried rice in a half-cut pineapple, very unique indeed.
As for portions, I can say that this restaurant does not serve as much as other restaurants do, such as Bali Thai, but I shall not compare on the value, as I am unable to remember the price of the pineapple fried rice in other restaurants. However, I do think that the prices are not worth the quality and quantity of the food you get, especially the side dishes.
Amidst all the relatively bad feedback, my friends thought that the beef noodles were good!
And most importantly, the $6.48 of service charge was absolutely ridiculous for the service me and my friends received, unfortunately, service charges are fixed, so this better be a wake-up call for restaurants to make sure their services are on par (if not I might just be extremely fed up and stop patronising restaurants all in all)!
In conclusion, I was unhappy with the restaurant, but I would give it a second chance, maybe during dinnertime with my family. Also, I think that one of the reasons for the bad service might be because I am still a teenager, and usually restaurants in general like to doubt us because we don't look like we could actually afford their food (in which the staff were pretty surprised from their faces when we slapped two fifty dollar bills on the bill). T
his was one of my very occasional dining splurges after a long examination period, thus I was pretty disappointed with my experience.
The food was pretty good actually. I ordered green curry chicken with rice while my friend ordered yellow curry chicken with rice and a pomelo salad and we finished everything. The pomelo salad was a perfect balance of sweet and sour and definitely very appetising, a perfect starter. Both the curries were very savoury, we ordered curry chicken and it came in a small pot and unlike other restaurants, there was only chicken in the pot and there weren't any other spices or brinjals. The rice quality, however, was lacking and the rice was dry and coarse.
The service was unsatisfactory though with the waiters being rather inattentive.
I did enjoy the fried chicken. The wings were further cut into smaller pieces so that messy eaters like me wouldn't make a fool out of ourselves.
Service is always hard to judge. We were blatantly ignored at first but other service staff who followed were all friendly and efficient.
It wasn't crowded, even during lunch. This is surprising, seeing that other people have commented on the crowd at other outlets.
Would I come back for more? Only if the company I'm with is desperately craving for Thai cuisine.
I dropped by for late lunch at at about 2.30pm on Sunday at Bangkok Jam, located at the newly opened Jurong East Mall (JEM). The queue was relatively short. We were quickly ushered into the restaurant. Once we were seated, we were offered a glass of water each and our orders were promptly taken.
Unfortunately, the wait that followed lasted at least half an hour. I ordered Chicken Pad Thai ($11.90) while my friend ordered Honey Sesame fish ($10.90). Mine came first (after a hungry, long wait) and it was until about 15 minutes later that the other dish arrived. We weren't the only impatient ones in the restaurant. At the next table, a lady complained, rather audibly, to the waitress that she had been waiting for 45 minutes. We had intended to have our Mango Sticky Rice ($7.80) served after the meal, but we decided that we should just request to have it served so that by the time we finished our meals, we need not put up with the long waiting time again.
It can be rather frustrating. The service crew were polite, but some seem rather forgetful and fazed by the crowd. We had to request for our dessert thrice. Twice to the service staff and another to the manager of the restaurant.
I thought that the dishes are a tad overpriced too. The pad thai was good, though not the best. The honey sesame chicken was mediocre. The only saving grace got to be the fact the dishes were all served piping hot.
Bangkok Jam is not a place to chit chat or catch up with friends, since it's really crowded on weekends. However, it is a great place for thai food that tastes a bit more genuine. We paid about $15 each, which I feel was reasonable.
A small piece of advice, do not order their beer if you want a drink. Close to $10 for a minuscule glass that satisfies nothing.