SingSale is a members-only online shopping website by Australian company Ozsale Pty Limited. It holds sales every day for products ranging from branded apparel to jewelry, lifestyle products and more. SingSale members will receive notification emails every day, to keep them updated about the latest sales. These sales go on for 2 to 3 days, after which stock is sent to SingSale's warehouse, and dispatched from there. As the stock is sent from Australia, buyers can expect to have their purchase delivered to their doorstep within 14 to 28 days after the sale ends.
Interested parties should take note that SingSale has shipping fees, which depend on the purchase itself. In addition, SingSale permits only 1 purchase per transaction. However, buyers will enjoy free shipping for most orders placed within an hour of the first order.
3 weeks later, someone finally admitted that the stock never arrived at the warehouse and then without asking me, proceeded with a refund. STILL they provide zero answers.
They never say that their items are not ready stock. They take your orders, then place it with their suppliers. They accept no responsibility on your items arriving at their warehouse late, IF IT EVER DOES.
I don't remember but I also don't believe they tell you how long it takes for each item to arrive (try an average of 3 - 4 weeks to get to you.) This is supposed to include check ins on when they place the order, when the order arrives at their warehouse, and when it is dispatched to you. But there's no point in looking at any of these check ins, because it doesn't seem like they try to make it on time, or update it accurately.
I despise companies with a lack of transparency.
I have removed myself from the list and will be shutting my account down. Never again.
If I could give zero stars, I would in a heartbeat. Spend your money elsewhere more deserving than to a site that isn't transparent about their products and services.
My first experience buying a couple of higher end "unboxed" beauty and makeup products on "flash sale" on this site led to my receiving ALL EXPIRED PRODUCTS. Besides checking on websites that provide batch code checking services, I double checked with the brands personally to verify the expiry for all the products I received. Not a single item could be used.
The household items, clothes, shoes etc look fine - old stock don't affect these non-perishable items as much, but be warned: DO NOT BUY BEAUTY PRODUCTS or other perishables from this site.
Almost every day, brands such as Moschino and Marc Jacobs can have discounts of up to an astonishingly 75%. However, one of the main dissatisfactory issues with SingSale is that the items take at least a month to arrive at your doorstep, something which frustrated me when I had ordered something for my mum for Christmas and it arrived in January…
All in all, SingSale is another great online shopping hub with super bargains and quality items. Minor annoyances aside, its perks far outweigh its cons.
I made my first order with them at the end of 2015 but forgot about it. I was not informed about the initial delivery and thus missed it, and here's the kicker - I wasn't even contacted after the failed delivery attempt in order to reschedule another delivery. ZERO COMMUNICATION FROM SINGSALE WHATSOEVER, EMAIL, PHONE, NOTE, ANYTHING. They simply quietly gave me a refund in store credits which is only valid for 6 months. I WAS NOT INFORMED ABOUT ANY OF THIS SO OBVIOUSLY THE CREDITS EXPIRED. I checked back today as I recently just made another order - same situation with ZERO COMMUNICATION ON DELIVERY. NOW THEY REFUSE TO TAKE RESPONSIBILITY AND REFUND ME IN FULL OR AT THE VERY LEAST EXTEND THE STORE CREDITS EVEN THOUGH THE FAULT IS COMPLETELY ON THEIR PART.
WILL NEVER EVER ORDER FROM SINGSALE AGAIN. NON-EXISTENT CUSTOMER SERVICE. WORST EXPERIENCE OF MY LIFE AND THAT INCLUDES HAGGLING IN CHINA. USE AT YOUR OWN RISK.
A few days prior to the delivery date, I received an email from Singsale advising that my items were out of stock, even though payment had been made and the deal confirmed almost a whole month before. I was pretty bummed, but the refunding process went smoothly. I tried once more during one of their campaigns and bought several pairs of Levi’s shoes, and a similar situation occurred - not one pair was available!
Stick to ASOS and Zalora for your purchases, and save yourself the frustration of shopping with Singsale.
Also, the customer service needs to improve. I placed an order which is suppose to be shipped on 16 July. After 10 days, it is STILL not shipped yet and I didn't receive any notification.
Oh yes The shipping fee is confusing. I was charged for multiple shipping costs for SAME order (placed at the same time) and they ended up being shipped together.
I was surprised to find out that this site had many good deals upon entering their page. It looked like it was similar to the ASOS website with many apparels for sale. In fact, certain seasons, the deals are pretty sweet because of the huge discounts that they give.
However, it's a pity that having browsed through the pages, there was nothing that really shouted out to me. I guess partly due to the lack of brands that they carry, most of the clothings hardly appealed to my sense of style which made me consider more carefully before making a purchase.
Other than that, it looks like one of the many sites that offer good deals as part of the online shopping benefits and experience.
SingSale is very much like Groupon, in the sense that you have sign up as a member (which is free, by the way) to view the flash sales. Every day, you will receive notifications on its newest sales, which can be a bit annoying, but… there are usually good deals, so I’m not complaining! SingSale once had Cheap Monday jeans going for around $60, which is such a steal! They also often have sales for other brands, like Levi’s and New Look, so you might just find treasure there.
SingSale doesn’t carry just apparel – they also have deals for other things like bedsheets, candles, jewelry, leather goods and much more, so it’d be a good idea to sign up as a member, so that you don’t miss out on these deals. I love the fact that some of the sales are for products that are not available in Singapore, because the variety it gives definitely sets it apart from other online stores.
One thing that I don’t like about SingSale is that its shipping fees are not clearly stated. I also dislike the fact that the website only allows one item in your cart at a time. It’s so troublesome to have to checkout my purchases one at a time! However, it’s a minor issue, and overall SingSale is an awesome website for great deals. Do take a look!