A website operating under Giosis Pte. Ltd., Qoo10 is Singapore's online marketplace for sellers and buyers. Its vision is to bring together diverse buyers and sellers worldwide and strive to provide enjoyable and great shopping experience at the convenience of our home.
I made the worst decision in buying korean facial mask from them. Upon receival of product, I had doubts and issues with the expiry date of one of the masks as it has the year “2016” printed on them, whilst the rest of the masks had the year “2019” printed.
Asked them for explanation, for months there has been no reply or proper explanation. Then suddenly they wrote a private memo to me stating,
““You are so ignorant...that is manufactured date!!!!! PLEASE BE CAREFULL!!! We will remember your name and address. NEver order from us again!!!! We will cancel!!!!”
Legit! Thats how rude and obnoxious they are! Treating their customers like piece of shit, INSULTING and THREATENING their customer! And totally UNAPOLOGETIC about it!
I complained to Qoo10 and they said there is nothing they can do! In addition, there are a long list of people waiting for their products to be refunded or have other important issues and there were no news and reply from this seller!!
So has Qoo10 become a place where ugly and inethical sellers like Veronica Holic can FREELY BULLY and ABUSE THEIR CUSTOMER, WITHOUT the need to FACE ANY CONSEQUENCES?
I really hope Qoo10 can improve on their system.
And with this kind of HORRIFIC ATTITUDE and SERVICE from Veronica Holic, I SERIOUSLY DOUBT the QUALITY of products they sell! To them, as a customer you have no say.
AVOID VERONICA HOLIC! You can avoid alot of trouble! Buy from them at your risk!!
Wrote to qoo10 and they say will investigate but no news yet.
can anyone share how to tackle scammers like this seller? i posted to youtube the videos of the defective product. anything else i can do?
ps. lazada is better as they just refund my money after i complained about a product i bought from it. no questions asked.
I wouldn’t shop so much at Qoo10 though, despite their super attractive prices (prices go as low as under a dollar). The quality of their goods clearly reflect their prices and they can barely last for a year or two. Qoo10 is merely a website for different suppliers to sell their goods and hence, you are at risk of being scammed by one if you’re not careful. I was so upset when my item arrived and the design was totally different from the one displayed. I felt so cheated! Some suppliers can be quite deceptive, so do beware.
Other than that, I do enjoy getting cheap thrills off Qoo10. They sell a variety of items from IPhone covers to clothes. Their online website is packed with many undiscovered and cheap things, it’s definitely worth a browse.
procedure. I went back to Qoo10 again. The emails exchanges went on for a few days but all refused to honour the return policy claim.
I have made my payment via PayPal and is now trying to claim my refund via PayPal instead. What an unpleasant experience!
I had shopped on qoo10 for months before I fell victim of it. My complaint is not about the seller, but about the qoo10 itself. Here's what happened to me:
In one order totaled S$103.24 which was composed of 7 individual orders from different sellers, one of the sellers cancelled my order 6 days later. This order was S$51.70 but qoo10 only refunded me S$31.70. I contacted qoo10's customer service and have been going back and forth on emails with them only to get myself super frustrated. The brilliant reasons?
(1) There was a S$2 item coupon that was applied to another seller's items in this cart, but qoo10 took it away.
(2) There was a S$3 redemption of my Qpoints (100 pts= S$1), they took it away.
(3) There was a S$10 off S$100 cart coupon, they took it away.
After rounds of communications, they said they had credited the coupons back to my account. If you know qoo10, they issue a lot of coupons (with expiration) and there are enough coupons for every order. Giving it back to my account means nothing since I already have plenty of similar coupons. That simply equals to removing the discounts that I was entitled to in this order.
It was not my fault that one seller canceled my order to make my total below S$100. At the least qoo10 should've honored the partial value of the S$10 coupon for my other items. If I knew this item was going to be canceled I could've used another S$5 off S$50 coupon.
After many negotiations qoo10 still refused to refund me the correct amount. What difference is this from robbing from its customers? And this could happen to anyone as many sellers there don't keep proper track of inventory. I can't even dispute with my credit card company because this is only part of the order, and other sellers have already delivered my items. For credit card you can only dispute the whole amount.
qoo10 isn't like Amazon or Palpal or any big companies that value customer experience. If you want to return an item, usually the seller has the say and often times you have to pay for the shipping and restocking and whatever the seller names. I ordered one swim suit which was not truthful to the size it described on the website. It ran more than two sizes smaller. But the seller demanded all those charges to make my return not worth it.
With this kind of customer service level, qoo10 is making itself a rogue online retailer. If things go smoothly, good for you. Just don't let anything go wrong with qoo10. I find myself helpless in defending my right and my money in this situation and the best I could do is to let everybody know how terrible qoo10 treats its customers.
Bought 5 pieces of eyebrow mascara in shade #1, Milk Tea back in April, never received it, seller claimed it was lost and proceeded to re-send it the following week. Only received it on 3 July. The colour was Mocha, so I messaged seller to ask for an exchange, they went on with their absurd claim that the order was processed based on number of shade input, so I counter claimed with the screen shot to prove I picked the right colour.
To my horror, I discovered colour was labeled as shade #1 (shade #1 was supposed to be Milk Tea) and Japanese text said it was Cocoa shade. So I did a bit of research and confirmed it was fake. Contacted Qoo10 for a refund and they said because it was more than 7 days they refused to butt in.
Big bloody bully, do not fall for this whole jackshit of a scam.
Email me and I'll be happy to provide with more proof. I can guarantee this whole bloody website is only out to get your money and have no interest in protecting you. Oh, and that seller should be sued, cozypick, remember.
Don't believe me? Meet me! Face me!
I will keep these fake shits until the day someone dares to confront me and tell me in the face that I'm wrong.
However, I find the arrangement and design of the website too messy. First-timers looking to buy items will probably be confused by the layout of the website. The information of the items and the sellers, shipping info etc are all squeezed into the same page, so it's a bombardment of colours and information, and can be extremely confusing for potential buyers.
That being said, I've been satisfied with my buys so far. All the sellers which I brought items from were really helpful and friendly, my items arrived on time and were of high quality. Now I'm addicted to online shopping at Qoo10, where I can compare prices from different sellers, find items of different varieties and snag great deals.
I didn't quite enjoy my time the few times I shopped there though. They do have a vast range of products, from houseware, to beauty, to even electronics. And you can find really good deals there too. But what fazed me first and foremost was the navigation around the website. It appeared really cluttered to me, and could to any new patron of the website. Scrolling through a specific category also revealed many similar products sold by different sellers, at varied prices. It's also really hard to find something you want since they only reveal a tiny thumbnail of the seller's products, thus requiring you to click and open multiple windows, quite a hassle in my opinion when many turn out to be very different from what appeared to be in the tiny thumbnail. The scrolling and clicking can get really frustrating and dreary.
Finding a product is further hassled by how different sellers name the same product. (For instance, you're looking for a school bag: you search 'school bag', 'bagpack'. 'backpack', 'bag', etc). And because you want to get the best deal, you will tend to look through many different sellers with the same thing, which ends up taking up a lot of unnecessary time. This basic factor is a major obstacle between me enjoying and liking Qoo10.
Otherwise, they do offer unbelievable deals and the few times I've made purchase with them, I've been lucky. The sellers I dealt with were really impressive with their efficiency and enthusiasm at getting back to me. Between ordering my product and receiving it, it all probably took place within a week. The fastest was 3 days. The sellers were really enthusiastic and helpful and prompt too.
But because of the scrolling and cluttered interface, I wouldn't come here to shop. Unless I have ALOT of time to spare, and am not under any stress. And if you don't mind such stuff, do go ahead and grab those unbelievably hot deals!