Deal.com.sg

D August 06, 2012
 
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3 reviews with 1 stars

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Bad/unpleasant with DEAL.com.sg
Overall rating 
 
0.5
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0.5
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0.5
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1.0
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Just sharing with others an unpleasant encounter with DEAL.com.sg.

I am totally disappointed and upset with DEAL.com.sg

Firstly, It was a very unpleasant tele-conversation. The matter already beyond what a junior can handle and I requested to speak to their manger but junior said manager not around. When asked for the name of the manger, name cannot be revealed. Where on this planet a company unable to reveal their manger's name? Have promised to get their manger to call me back but never.

Why waste my time and view their deals when they cannot fulfilled their promises. Why didn't they check their stock for it quality or if any defective items before releasing the item for sale? It causes a lot of inconvenience for my family. As it was intended for my girl and she was looking forward for it arrival. Until receiving a disappointed call from DEAL that that all their mattresses have quality defective issue they cannot sell and will do a refund. Now we have to start all over and source for it again. And time again will be wasted and most important the disappointment we are having.

Secondly, junior kept asking me to write in if there is any matter I am not satisfy with. As per their request, I am wrote in to them. I have tried calling DEAL number is always engage and if it is connected nobody will answer. Is there any customer service in the first place? I don't think so.

It kept me pondering how does DEAL company run their business? Does their manger give guidance or offer any customer relationship skill to their subordinates?

I begin to have doubts and lost confident shopping on DEAL. When there is a matter whereby your subordinates cannot handle anymore, why there is no one in the company like a manger step in to resolve? Base on what I have experience, DEAL most probably just swept the matter under the carpet and move on to continue their scam.

Also, I have another order no. 2651989 which was placed on 8th DEC 2013 and it includes delivery. It suppose to be a Christmas gift but until today is already year 2014 and I still yet to receive my item. And to my surprise on my order list, it stated item is completed and redeemed!! How can DEAL do such thing whereby they did not send out the item and claimed it has been redeemed?? Sent an email to crm@deal.com.sg and there is no response. Is DEAL a fraud company? They cannot commit what they are selling and full of terms & conditions that only benifit to DEAL? And a refund needs to drag for 3-4 weeks?

With such horrible experiences with DEAL again and again, how would they expect me to trust DEAL again? If you were me, would you be a happy customer? Would you have faith in shopping with DEAL again? I really feel cheated..... and this is the worst online shopping experiences I ever encounter. A company which do not care for their customers and just keep upsetting and disappointing them. I did not see DEAL value their customers at all!! :(
MC
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I cannot wait for Deal.com.sg to close down
Overall rating 
 
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0.5
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0.5
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I should have read this page before I made my purchases.

I am only a student and I bought $50 worth of items on deal.com.sg - it's not a huge sum, but its not a negligible sum

In four letters - deal.com.sg is a SCAM.

I bought my first item in mid-October. Only after I sent 3 emails and successfully managed to call through - customer service sent an email saying that item has been delivered, giving me the tracking number of the item. I called Singpost to check - Singpost tells me that they sent the item back because of an incomplete address. I went on to check the address details I keyed in but found that it was totally accurate and complete. All these times I tried to call their CS hotline - but the line was either engaged or no one picked up.

I am also waiting for another item that I bought two months ago. Dealer is extremely slow in replying and keeps delaying shipment. The email address is simple_buys@yahoo.com. So potential buyers, be aware, do not be as ignorant as me. What a waste of my money and time ):

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WORST CS at deal.com.sg
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0.5
Value 
 
0.5
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0.5
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0.5
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0.5
Overall Rating 
 
0.5
What a SCAM company!!

I've ordered 2 items from deal.com.sg about 5 weeks ago, and I went to collect from their redemption office at North Bridge Road during mid of April 2013. I've been told by a Malay skinny lady at the front desk, their orders was delay and she said they will mail to me by registered mail once they have stocks.

I've been waiting for the items till TODAY, no news, no calls from them, no any updates at all, that's why I called to CS and spoken to them regarding this, the guy said will contact me back.
After a few days, no news again! And I tried to called 2nd time, another Malay lady called Mxxa and she said she will called me back by today, end up NO NEWS AGAIN,!!

I will report this case to CAS Singapore soon. otherwise, I believe a lot of ppl will become the victims like me..

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K
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