Review Detail

Others M mummyg June 11, 2013 427
Dishonest Merchant with Nasty temper
Overall Rating 
Bought a pole for hanging clothes and bag. Delivery was make unannounced to my home then I opened the packaging and rusty flakes started falling all over. I wrote in asking for an exchange. First they ask me for photo, then wanted me to go to their warehouse for the exchange. I negotiate for a while and they finally agreed to let me go to their shop at Plaza Singapura for exchange. Instead of the whole pole, he only gave me a segment of the pole. I was upset and asked for exchange of the product to be delivered to my home. The staff agreed and stamped on a note then a guy named Jeff emailed to question me rudely and then throw a tantrum to say he would refund me instead of honouring what the staff promised me at the shop.

I would be very careful to buy anything from this store again as the staff's words cannot be relied on, even with black and white, company stamped note.

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