New York Skin Solutions

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D Updated September 03, 2019
 
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1.5 (13)
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3 reviews with 2 stars

13 reviews

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1.8  (10)
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Quality 
 
1.8  (10)
Satisfaction 
 
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Hard-selling Destroyed the Otherwise Relaxing Experience
Overall rating 
 
2.0
Value 
 
4.0
Service 
 
2.0
Quality 
 
4.0
Satisfaction 
 
2.0
Overall Rating 
 
2.0
As a student, I am always out hunting for new skin care products and routine – a result of the nagging from my parents to take charge of my personal grooming. I have never been to a facial before, thus after receiving a complementary session from NYSS, I made an appointment just to get a sense of what it was like. No harm trying, free what.
Boy was I in for an experience.

I had expected hard selling, but not to this extent. The consultant first starts off by asking you how you gained courage to change the condition of your skin. Obviously I replied I wanted to try out a facial, not what she mentioned. Then she started to lecture me. She employed a variety of methods. These include guilt tripping, inciting fear through amplifying the condition of your skin and promises of “student discounts that are affordable for me”. As I declined, their “evaluation” of my skin went from objective, to borderline insulting.

While the facial itself was definitely relaxing, the interaction with the consultants made the whole experience a terrible one. I felt coerced into paying for another session of facial. It was only after I paid, that they relaxed their hard selling methods by a fraction.

Definitely not looking forward to that session and not returning thereafter.
KE
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Commercialized Skin Center
Overall rating 
 
2.0
Value 
 
3.0
Service 
 
1.5
Quality 
 
2.5
Satisfaction 
 
2.5
Overall Rating 
 
2.0
In the past I had serious skin conditions, so after seeing the advertisement I headed towards their stores and tried their facial trial before I decided to sign up for one of their packages for 10 sessions. No doubt, their hard selling methods was really powerful but at least the packages I signed up fir still met my budget range, and if may have been worth it to solve my facial problems.

The ambiance is really very relaxing and after each session finishes, you will be served a nice cup of tea. I can say I am very lucky because during my last session of the packages, my main beautician was not around and a newcomer substituted her session. Hence after the final session there was no more hard selling for signing up for packages. After the 10 sessions, my skin condition improved but only slightly.
TV
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Really commercialized skin center with hard selling
Overall rating 
 
2.0
Value 
 
2.0
Service 
 
2.0
Quality 
 
2.0
Satisfaction 
 
2.0
Overall Rating 
 
2.0
I used to have a package at New York Skin Solutions for my skin condition was pretty bad then.

Didn't go for the high end one of course. If my memory serves me well, my package was $800+ for 10 facial treatments.

While the results were mere satisfactory, the thing I hate most about the New York Skin Solutions was the hard-selling attitude the people there adopted. For every session, they were trying to sell me certain things, either products like ampules (which cost $100+ for a small 5ml I think) or higher range facial treatment packages. They were quite firm with their selling, so much that they wanted me to pay a low sum of down payment (say $100) when I said I didn't bring my cards out. It became rather irritating after a while with their sales pitch that I dreaded returning for my next treatment. I stopped going there nowadays, even though my package still has treatments left over.

I would believe their treatment does really works, but that's only after you've spent thousands (and possibly tens of thousands) on improving your facial condition.
LL
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