New York Skin Solutions

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D Updated September 03, 2019
 
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9 reviews with 1 stars

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SUPER CRAZY HARDSELLING -
Overall rating 
 
0.5
Value 
 
0.5
Service 
 
0.5
Quality 
 
1.5
Satisfaction 
 
0.5
Overall Rating 
 
0.5
I always hunt for good skin care deal hoping to find reliable centre for my monthly treatments. I tried the trial for the special deal and on first visit they will run analysis my skin and the standard comment of "so and that so and so". I acknowldeged as someone who is past 50 , i know my skin condition isnt flawless. and yes the same comments says i need more hydration and treatment to reduce pigments and yadda yadda. I was coerced for an hour to take their package worth $3,888 promising 30 special treatment which only available to first trial day. I said i dont like to make big purchase on first visit and they came out with creative idea saying i can tag on another customer package so I can use the same special price with half the total session. Sounds ok to me so i signed up paying half as offer.
then the nighmare started. My beauty therapist will be constantly encourage me to come weekly saying my skin will see more visible results if i do the treatment more regularly instead of once a month. I tried to defer as i m just looking at monthly maintenance session so i play dumb. Then on my 3rd visit, my beautician starts to sell me another package saying additional treatments (vitamin c and depigmentation) will help since my skin hydration has improved,.I recalled their promise is that their full treatments already covers all and they just alternate different treatment as time goes depending on my skin readiness,. Here she tries to hard sell so much which i say i need time to reconsider and discuss in another time, then her supervisor came in bluntly say 'oh its specially cater for you and IS A EXCELLENT OFFER PRICE" . Like what its goddamm $3K+ for another 20 sessions, and I was so boiling inside. In my head, this is truly absurd hardselling style and taking advantage on customer.
So be warned if anyone looking to try the first time at NYSS. Be prepared with their constant hard-sell tactics!!!!
I will not renew the next one and try to use up the remaining sessions i have. My luck.

Optional Information:

Branch Location:
Bishan
Recommend to a friend:
No
AS
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SPAM, Cheat Customer
Overall rating 
 
0.5
Value 
 
0.5
Service 
 
2.0
Quality 
 
1.5
Satisfaction 
 
0.5
Overall Rating 
 
0.5
The beauty consultant kept on push me to buy packages even though I already have existing package going on which still have many session can last for more than a year. So ended up I have bought too many sessions can last for few years. Then one day, she called me in the room and told me I only left 2 sessions and it's time to buy another package. I was utterly surprised because according to my record I still suppose to have 11 sessions.
Then I request to show me the record to tally my past visit dates and calculate the number of sessions. Then she open the computer (at the same time, she mention customer actually not suppose to see the content in the computer. What? your customer not suppose to know what I've been paid for?!!). Then in her computer system it shows there are 5 sessions left for me (so I don't know how come she told me I only have 2 sessions left. Maybe just want to test whether I am a dumb customer that just lose track of how many times I've attended the facial session). So there are still 6 sessions shortage from my record.

THEN the fabrication story telling start from the beauty consultant. She said that we may have misunderstanding when I signed up the last package. The time when I signed up last package, all my previous left over session has been removed/forfeited in order to fit my budget to give me a special price (I paid $1,600+ for 10 sessions of basic hydro facial treatment). Isn't that absurd? I swear to god that was definitely not been told to me when I signed up the last package. And I never mentioned I have a budget when I signed up the package. (Honestly, why I spend $1,600+ for 10 sessions of basic facial when my 6 sessions of previous sessions will be removed? So end up I spend $1,600+ for only 4 session of facial? I agreed for a SPECIAL package that cost $400+/facial session??! It's absurd!) And then she said that If there's any misunderstanding, she's sorry about it. But her record is final and not negotiable. And then she even want to push another package for me using the same crude selling technique by telling me they want to give me special discount for long time customer which I rejected immediately.

I've been their customer for years and they really break the trust and so disappointed and regret being engaging their service in so many years.

A place only aim for money and turns service staff to a desperate sales man. They seems have no passion on improving customer's skin condition but only when the customer buying the thousands dollars packages can make them happy.

If you are thinking about trying their service and the charge is within your budget, you can. But don't buy overlapping package that might lead to my case.

Thanks for reading.

A lost customer of NYSS

Optional Information:

Best Part:
SPAM, Cheat Customer
Branch Location:
Bishan Junction 8
Recommend to a friend:
No
YL
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bad customer service
Overall rating 
 
1.0
Value 
 
1.0
Service 
 
0.5
Quality 
 
0.5
Satisfaction 
 
1.0
Overall Rating 
 
1.0
I sign up for the $18 trial facial treatment online. Miss Mandy who working in nyss Westgate outlet called me and book the appointment for me.miss mandy sell me a facial package in the room for about 1.5 hours. At the first facial treatment the service is very good. At the 2nd facial treatment miss Mandy who want to sell me a new facial package however I rejected her. After that she anyhow do the facial treatment for me. The facial treatment time was shorter from 2 hrs to 30 minutes. I called the nyss hq and request to transfer outlet to do my reaming facial treatment at other outlet. Miss Mandy show me a super black face and she was very unhappy when I sign the paper work for transfer of outlet to do the reaming facial treatment at other outlet . Miss Yuki my new beauty consultant. Miss Vivian Choo offer me 3 in 1 facial cleaning as a free gift for compensation. Miss Yuki pass me the 3 in 1 facial cleaning and she show me she is very unhappy. Miss Yuki told me transfer back to Westgate to settle the problem with miss Mandy . She told me not I want transfer i can transfer. I am the customer I have the right. I almost want to call media .she quarrel with me. Ms Yuki resign from the company. I waste one facial treatment because of miss mandy. My new consultant ms Anna. The service not bad.she always want to sell me a new facial package and I always reject her. She always say nyss give me a special price and special promotion and i do not believe her. I remember one time she change my appointment date. Maybe she give my appointment slot to new customer who have just sign up. How profession she is. I remember one time she say my skin condition is very bad and need special facial treatment package. I do not believe her. She just want to earn money and hit the sales target. During the last facial treatment Anna told me sg 50 promotion $3000 for 30 times facial treatment. She say hq give me the special promotion. I do not believe her. This is my experience with New York skin solutions. one beauty consultant serve few cutomers at the same times. you can hear the counter customer service staff always remind beauty consultant customers at which room number. this is my bad experience with new york skin solutions.

Optional Information:

Average Spent:
1
Best Part:
na
Branch Location:
ngee ann city
Recommend to a friend:
No
JC
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Desperate tactics!
Overall rating 
 
0.5
Value 
 
0.5
Service 
 
0.5
Quality 
 
0.5
Satisfaction 
 
0.5
Overall Rating 
 
0.5
New York Skin Solutions have been creating a name for themselves recently due to their large investments into their advertising and marketing. However, they are one facial salon that I will never step foot in again!

I was actually looking for a new place for facial since my package with my previous beauty salon has ended. So I was lured into texting them for a trial through their almost daily large advertisements on TODAY newspaper. Initially, the sales staff who returned my call was polite and accommodating to answer all my queries about the trial and we went ahead with fixing an appointment. Due to some work related issues, I couldn’t make it for my appointment so I called in to inform them that I’ll be calling again to arrange for another date. This time round, the lady was quite inpatient and insist I give her a date on the spot, which obviously I wouldn’t and can’t do that!

So for the next few days, they called me up twice a day to pester me for a date! Seriously! Do they have to be so desperate? When I told them that they can drop me off their list because I’m not keen in their trial anymore, guess what she replied? She told me – NO, there is no drop out after you sms us.

This led me to some thinking, if their facials are as good as they claimed, why are they so hard up for business? I have one friend who signed some eye treatment package with them and honestly, I see no difference even after she completed her package and they are always trying to hard sell to all customers and this is really irritating.
V
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Will never step in again!
Overall Rating 
 
0.5
This company gave my mother and I the worst experience ever. We signed up for New York Skin Solutions’ trial for $10, because we were looking for a new facial place at that time, and this promotion seemed like a good way to try out their services. Huge mistake.

The facial itself was alright, it was the hard-selling tactics of the beauticians that was such a complete turn off. Throughout the facial, they would not stop trying to convince us to sign their facial treatment package. My mother eventually gave in, and signed a package of 10 facials because the lady who attended to us promised to let us both use the package. I never went for another facial again, because I found it to be such a frustrating experience. My poor mother, however, had to go for all the sessions to get her money’s worth.

My mother dreads going for her facial, and after each session, she would rant to me about how the annoying beautician kept trying to get her to sign new packages. Once, the beautician tried to get my mother to sign a $9000 package for 10 facial sessions. When my mother rejected her offer with the excuse of financial difficulty, the beautician eagerly tried to work her way around the “financial difficulty” by offering my mother the same package, with 5 sessions instead of 10. Now, rather than being nice and cordial, my mother has to resort to curt replies and threats in order to get the staff to back off. I just don’t understand why there is a need for so much hard-selling. If New York’s treatments are so good, let the customer decide for themselves! Promoting is one thing, and hard-selling is quite another. New York Skin Solutions really needs to get it right before it starts scaring all its customers away!

Optional Information:

Branch Location:
White Sands shopping centre
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trials temptation
Overall Rating 
 
0.5
New York Skin Solution has left a rather positive impression in my head, looking professional both in its treatments and service. Other than the signature hard-selling by staff, which was the nature of the spa & wellness sector, I have heard mixed or rather, extreme comments about it.

When the advertisement for a $5 facial trial flashed on the television I was tempted to give it a shot, but was stopped by my mother just before entering the shop. She said she'd explain to me when i'm home and i'm glad she did. Several months ago, my mother and sister had went for a free facial trial and it was extremely effective in treating skill problems. For my mother it was wrinkles and pigmentation and for my sister, acne. The staff was meticulous, knowledgeable and there was a noticeable improvement in the skin a week after the facial. My mother was impressed, but yet cautious and decided to purchase 3 more individual facials thereafter. She shared with me how carelessly and casually the staff treated her when they knew her treatments were already paid for, which made her utterly lose respect for that very same groups of staffs. Even worse, the 3 treatments combined were not as effective as the first trial. My mother was thankful she was not persuaded by the convincing staff to purchase packages of 12 or 24.

Upon reading online reviews, I noticed a similar trend that positive reviews were mostly from newer customers and poorer reviews from frequent customers. It really says a lot about the sly business tactics to lure first-time customers into trying their top-grade products and then hypocritically treating them like dirt once the bill is settled. If you really want to try this company, go ahead, but don't go beyond the first trial.
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A big no-no
Overall rating 
 
1.0
Value 
 
1.5
Service 
 
1.0
Quality 
 
1.5
Satisfaction 
 
1.0
Overall Rating 
 
1.0
My mum and I went to the branch at Bishan Junction 8 for a $38 facial promotion. We were greeted by a lady who served us tea. After settling us down comfortably, we had to fill up our particulars and then the consultant started to analyse our skin conditions. We were then sent off for our facials.

Soon, the consultant who attended to us started to introduce the various packages to us and I could almost immediately feel that she was using hard-selling techniques on us.

When she realized that she could not convince us, she asked to be excused from the room and soon another young lady came in, locked the door, and introduced herself as the manager. What does this appear to you? By then, I was already rather disgusted by their efforts to force us to take up their packages. I told my mum that we should just leave since we are not obliged to take up any packages. And we did leave after much insistence.

Honestly, I felt that I have tried better treatments elsewhere. Their treatments techniques may be good, but the pressure-selling technique was a real turn off.

Optional Information:

Recommend to a friend:
No
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Its' a non-relaxing experience.
(Updated: December 27, 2012)
Overall rating 
 
0.5
Value 
 
1.5
Service 
 
0.5
Quality 
 
0.5
Satisfaction 
 
0.5
Overall Rating 
 
0.5
I have a package there at New York Skin Solution at White Sands and the facial was not very good. I had better ones at cheaper places. What makes the facial experience there so horrible was how chatty the lady, every single one of her “chat topic” inevitably leads back to asking me to buy some product or go for more service.


Having facial is supposed to be a relaxing experience, I was not able to relax when I had to think through and reject her requests. it was unpleasant. After my package has ended, I will not visit New York Skin Solution again.

Optional Information:

Recommend to a friend:
No
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Feels insulted
(Updated: November 07, 2012)
Overall rating 
 
1.0
Service 
 
1.0
Overall Rating 
 
1.0
I took up the $38 promotion for a facial. Stepped into the branch at Ngee Ann City and was greeted with smiles. The consultant made me fill up my information and started to analyse my skin condition after that.

Right after telling me how bad the condition was, she introduced me the facial packages that cost at least $800 (3- 5 treatments) and above. When she failed to convince me, she decided to offer a 1 time trial at $168. I rejected it since i just wanted to try their facial services.

She suddenly transformed from a friendly lady to a gangster. I was appalled at her attitude when she begun telling me how bad my condition is and if i'm not taking up the treatment my face will "rot". Imagined how disgusted i was with her behavior that i didn't want the facial anymore. She decided to be apologetic for awhile and became so nice to let me have the treatment for the facial cost at $38.

I was stupid to believe her, guess what? I was forced into paying $50 for the treatment in the end.

The worst experience ever. Even if their facial treatments are really good, i'm not going to get myself tortured this way.

Optional Information:

Recommend to a friend:
No
K
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