Comfort Transportation Pte Ltd

W January 15, 2013
 
0.0
 
4.1 (12)
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User reviews

9 reviews with 4 stars

12 reviews

 
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(9)
 
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2 stars
 
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1 star
 
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Overall rating 
 
4.1
Value 
 
3.9  (6)
Service 
 
4.1  (6)
Quality 
 
4.2  (7)
Satisfaction 
 
4.1  (7)
Overall Rating 
 
4.0  (12)
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Preferred taxi company
Overall Rating 
 
4.0
Every time I run late or feel lazy I would take a cab, however, with the many taxi companies in Singapore, which cab do you choose? For me the answer is simple and clear, Comfort cabs.

A few generalisations to make about Comfort cab drivers (do note that there definitely are exceptions). Firstly, they tend to be more courteous with many being able to converse in proper English albeit simple at times, this is very important for tourists especially. Secondly, they are more likely to obey traffic laws giving me the assurance of a safe journey. And lastly, most of their cabs are equipped with alternative payment methods such as NETS and credit card machines, because many of us go cashless these days and it prevents the awkward situation where you don't have sufficient cash to cover the taxi fare.
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Pioneer of cabs
Overall Rating 
 
3.5

Cabs are slowly becoming a basic need for many Singaporeans. Comfort is probably the most well known cab company locally. With quite a number of cab companies to choose from now, I am frankly a little confused and have developed no loyalty with any one of them.

However, I trust Comfort’s iPhone app for cab bookings more than others and their hotline is always the first I would call when I need a cab. So far, other than the occasions whereby cabs are nowhere to be seen (goodness knows why!) e.g. rainy days, Comfort has not disappointed with its performance.
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Average
Overall rating 
 
4.0
Value 
 
4.5
Service 
 
4.5
Quality 
 
3.5
Satisfaction 
 
3.5
Overall Rating 
 
4.0
Starting from year 2012 onwards, during off peak hours I have no major complains there. Most of the cabs I took will have their NETS or credit card machines with them unlike last 2 years ago, most cab drivers will say ''HUH, SORRY NO NET, NO NET, MACHINE SPOIL''. The worst encounter will be having a sticker on ''WE ACCEPT ALL MAJOR CREDIT CARDS AND NETS'' , and yet still say '' NO MACHINE'' and some genuine ones will show and prove me the machines are really dead and waiting to be replaced. Now, it's all good.

Apart from that, they will come within the given time as operator has claimed ''YOUR TAXI WILL ARRIVE IN 3-5 min'' and will mention if it's going to take up to 15 min. The honesty is important unlike some other taxi companies.

Next, the worst thing that could happen will be when you dial, it's either busy or no service available especially on rainy days and peak hours. All cabs are book and I meant between 6-7pm. In the morning though, they'll make us wait and 6 minutes later, '' Sorry there's no available cab in your area'' especially when I'm late to school, this really suck.

But either way, they are always punctual and accept most of the cards and that makes them always unavailable during PEAK hours. No complains there.

Just a few words to the company, are you aware that your drivers at the taxi stands will stop and only pick passengers up that are going to the same place as them when the QUEUE is super long? I was at Woodlands MRT Interchange, and all 5 Cabbies requested for WOODLANDS ONLY. Seriously?



Optional Information:

Average Spent:
20
Best Part:
Punctual
Branch Location:
Woodlands
Recommend to a friend:
Yes
A
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(Updated: November 13, 2018)
Overall Rating 
 
4.0
-

Optional Information:

Recommend to a friend:
Yes
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More can be done
Overall rating 
 
4.0
Value 
 
3.5
Service 
 
3.5
Quality 
 
4.0
Satisfaction 
 
4.0
Overall Rating 
 
4.0
With so many taxi companies operating these days, it’s hard to differentiate one company from another given the similarity in their pricing and service. But I must say that Comfort has unfailingly delivered over the years and is perhaps the most reliable and consistent performer.

One issue that I have though is that I find it extremely hard to book a comfort taxi if I am to request for it to pick me up at a remote location (eg. lim chu kang). I like to see the company look into this and deduce a plan (eg. incentives) for passengers who wish to get a taxi at the various less visited areas of the country.

Optional Information:

Recommend to a friend:
Yes
ML
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Smooth experience
Overall rating 
 
4.0
Value 
 
3.0
Service 
 
4.0
Quality 
 
4.0
Satisfaction 
 
4.0
Overall Rating 
 
4.0
I have been dubbed the cabbing queen among my peers since I have a nasty habit of cabbing wherever I go. That aside, comfort is a really good taxi company (although it could really do something about those fares) and is generally quick at getting my booking made.

I know it might be unfair to say this, but what they say is true: whenever you need a taxi most urgently, they are never there. The area where I live in, it is usually easy to get a taxi. But taxis just know intuitively when people need them the most and go into hiding like a hermit. Then comes the whipping out of the cell phone to call for one. And all of a sudden you have a taxi arriving in 3-5 minutes! It must be some sort of a miracle...

In the end though, it is still by far the most convenient way to get around without having to get behind the wheel yourself. Then again, it's already the year 2013 and one might have thought that teleportation would have been invented by now.

Optional Information:

Recommend to a friend:
Yes
C
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Does not give problems
Overall rating 
 
4.0
Value 
 
4.0
Service 
 
4.0
Quality 
 
4.0
Satisfaction 
 
4.0
Overall Rating 
 
4.0
Well, firstly it would not be over the top to say comfort taxis make up the majority of taxis in Singapore and are hence found everywhere, from the busy central business district to the remote roads of Jurong industrial sites.

Besides being easy to find a comfort taxi, comfort taxis are quite comfortable, especially the blue sonatas, which are much better than any taxi I have taken overseas. The lower price of comfort taxis compared all the others other than SMRT beige taxis is another reason why I see them as my offered Taxi company.

Their hotline is also efficient enough for me to book a taxi in the peak hours with ample time set aside, and the drivers are competent and know the places I want to go, despite a few dishonest ones who would take a long route to earn more.
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They are everywhere!! Except when you need them urgently of course...
(Updated: January 17, 2013)
Overall Rating 
 
4.0
The light blue or yellow Comfort Cabs are the one of the commonest sights in Singapore. They are also equipped for the convenience of the passengers with NETS and Credit Card payment facilities available in case you run out of cash. That has proved very convenient to me personally although there are extra charges for using them.

I cannot comment on the quality of the drivers as a company as it is very individual. However, most of their drivers are quite knowledgeable of various locations. I yet to run into problems with any Comfort Cab drivers.
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Cool Android App
Overall rating 
 
4.0
Value 
 
4.0
Service 
 
4.0
Quality 
 
4.0
Satisfaction 
 
4.0
Overall Rating 
 
4.0
Comfort Taxi provides a cool Android application. For those of you that want to book taxi, the application is a must-have.

The application is simple to use, you can key in the postal code of your current location and some remarks on where you want to wait for the taxi and then you submit your request. The application will then help you search for a taxi close to your location and when found, it will give you the taxi car plate number and estimated arrival time.

The coolest part of the application is that you can actually see the location of the taxi on a map. The location is not updated real time but it is still fun to see that the taxi you have booked coming closer to you or making a wrong turn meaning that it will reach you later.
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