Review Detail

Bakery & Cakery A alleys-scavenger April 17, 2012 4967
Disappointing after-sales service.
Overall rating 
 
3.0
Food / Beverage 
 
2.5
Ambience 
 
3.0
Service 
 
2.5
Value 
 
3.0
Overall Score 
 
3.0
I have bought 2 birthday cakes from four Leaves over the last year and I have to admit, I was a bit let down by the quality. The first time, I bought an Almond Fruit Top from their Bugis Junction outlet. When the cake was cut and served to everyone, there were many comments from the guests that it was slightly hard, and that the fruits used were not fresh.

The second occasion was when I purchased their Chocolate Classico, which I have to admit looked simply beautiful. but when I gave the outlet manager feedback on my previous experience with the sub-standard Almond Fruit Top cake, the outlet manager did not respond or even show the slightest regret. Nevertheless I bought the Chocolate Classico and went back home. Disappointingly, the taste of the cake did not at all reflect that it came from an established chain like Four Leaves. The cake was too dry and too heavy, with most of the guests leaving their slices unfinished.

Disappointing, to say the least.
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