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Others W wangkh January 15, 2013 487
An Appalling Experience
Overall Rating 
My family and I first took a Prime Taxi some time last year, after returning from a short family getaway to Thailand - and that was possibly our last journey with a Prime Taxi.

With my mum wheelchair-bound at the time and with all our luggages, we decided to specially request for a larger Prime Taxi, hoping to have a more comfortable journey home. Unfortunately, our initial encounter with the taxi driver was quite enough to put us off - upon hearing that we were Singaporeans and knowing where we were staying, not only did our driver refuse to help my mum with her wheelchair or us with our luggages, he began grumbling very loudly about how his taxi was meant to be a "luxury taxi meant for richer expats and tourists" and that "ordinary Singaporeans" like us should not be taking his taxi.

Throughout the entire half-an-hour journey back home, the driver continued ranting about how we as "ordinary locals" should have known better not to take his taxi and seemed to drive rather recklessly, frequently speeding and jamming on his brakes.

The last straw came when we finally reached our place. After making payment, my sister and I proceeded to help ourselves with our luggages and the wheelchair upon seeing that the driver was uninterested in assisting us. Little did we expect that a brief minute or so later, the driver alighted, complained that we were taking too long to unload our things, and subsequently accused us of damaging the back of his vehicle (which appeared perfectly fine to us).

Upon trying to defend our case, the driver started blaming us for not waiting for him to help us unload our things, and even demanded a compensation from us. It was only after we insisted on lodging a report against him that he finally let the matter rest.

Granted, the job of a taxi driver is far from easy, and our driver probably just had a bad day with some locals. But after hearing similar accounts of such incidents from close friends and relatives, it was a case of once bitten, twice shy - we have since avoided travelling with this taxi company again.
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