Expedia & TripAdvisor Fined by France

Written by Admin. Posted in News

I came across this article on facebook after a friend posted a small hotel's troubling experince with the travel giant. Quite unethical behaviour from such a large medium which people trust - I feel for a company of that size you have a certain responsibility to maintain the integrity of your site for both the readers and business you serve. At TSL we just removed about 13 obviously fake reviews the other day.

"Expedia has been hit by a Paris court order to pay a Euro 367,000 ($484,000) fine for “misleading marketing practices”. The fine will go to the Synhorcat group, a long-time thorn in the side of Expedia. A further Euro 70,000 will be heading in the direction of two hoteliers who joined the action.

The ruling comes after the French national union of hoteliers, Synhorcat, and the two hotels, complained about Expedia and subsidiaries TripAdvisor and The action was later supported by the government and its Directorate General for Competition, Consumption and Repression of Fraud (DGCCRF), an intervention seen by some as unprecedented in France. The alleged practices included:
  • Using Tripadvisor reviews to redirect traffic to Expedia and and not a hotel’s website.
  • Displaying a hotel as “full on requested dates”, when in fact rooms were available, and suggesting other nearby available properties having better commercial terms with Expedia.
  • Incorrectly displaying hotel phone numbers so users could not call a hotel directly.
  • Announcing special promotional rates when the final price was actually just a standard rate."
You can read the full story from tnooz here.