Another of the largest taxi companies. Comfort has 10,000 taxis and CityCab has 5,000 taxis.
Comfort Transportation Pte Ltd
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Every time I run late or feel lazy I would take a cab, however, with the many taxi companies in Singapore, which cab do you choose? For me the answer is simple and clear, Comfort cabs.
A few generalisations to make about Comfort cab drivers (do note that there definitely are exceptions). Firstly, they tend to be more courteous with many being able to converse in proper English albeit simple at times, this is very important for tourists especially. Secondly, they are more likely to obey traffic laws giving me the assurance of a safe journey. And lastly, most of their cabs are equipped with alternative payment methods such as NETS and credit card machines, because many of us go cashless these days and it prevents the awkward situation where you don't have sufficient cash to cover the taxi fare.
Comfort Cabs are certainly comfortable what with it's leather padded seats. However, Comfort Cab should also aid fellow passengers by implanting the words 'Slippery' and 'Bouncy' beside the usual words of comfort.
I was running late for school! My father was already at work and I misplaced my EZ-Link card of all days! Armed with only a thin stack of cash, I hopped into a blue cab nearby. The words Comfort Del Gro emblazoned across the windows. My senses prickled higher thanks to the distance. The journey to my school is a long one. Gazillions of kilometres ahead. Completely at the other edge of Singapore. I didn't realise how bouncy these Comfort Cabs were till I had to ride it for quite a distance! King Koil springs seemed to have been embedded within these leather seats! I wasn't bothered though. It was akin to a gentle yet consistent turbulence.
I dozed off. The cab swerved all of a sudden. My seatbelt wasn't locked in place and I found myself jolted awake, sliding across the other end of the cab. It was temporarily terrifying, albeit a little thrilling. Comfort Cab could certainly defeat some of the rides at USS. However, Comfort Cabs should also issue out that warning; not for the faint hearted.
Cabs are slowly becoming a basic need for many Singaporeans. Comfort is probably the most well known cab company locally. With quite a number of cab companies to choose from now, I am frankly a little confused and have developed no loyalty with any one of them.
However, I trust Comfort’s iPhone app for cab bookings more than others and their hotline is always the first I would call when I need a cab. So far, other than the occasions whereby cabs are nowhere to be seen (goodness knows why!) e.g. rainy days, Comfort has not disappointed with its performance.
Starting from year 2012 onwards, during off peak hours I have no major complains there. Most of the cabs I took will have their NETS or credit card machines with them unlike last 2 years ago, most cab drivers will say ''HUH, SORRY NO NET, NO NET, MACHINE SPOIL''. The worst encounter will be having a sticker on ''WE ACCEPT ALL MAJOR CREDIT CARDS AND NETS'' , and yet still say '' NO MACHINE'' and some genuine ones will show and prove me the machines are really dead and waiting to be replaced. Now, it's all good.
Apart from that, they will come within the given time as operator has claimed ''YOUR TAXI WILL ARRIVE IN 3-5 min'' and will mention if it's going to take up to 15 min. The honesty is important unlike some other taxi companies.
Next, the worst thing that could happen will be when you dial, it's either busy or no service available especially on rainy days and peak hours. All cabs are book and I meant between 6-7pm. In the morning though, they'll make us wait and 6 minutes later, '' Sorry there's no available cab in your area'' especially when I'm late to school, this really suck.
But either way, they are always punctual and accept most of the cards and that makes them always unavailable during PEAK hours. No complains there.
Just a few words to the company, are you aware that your drivers at the taxi stands will stop and only pick passengers up that are going to the same place as them when the QUEUE is super long? I was at Woodlands MRT Interchange, and all 5 Cabbies requested for WOODLANDS ONLY. Seriously?
I only take cabs when I'm really in a rush since they're so costly, and I usually cheat. What I do is call a cab immediately and continue looking out, maybe walking to somewhere with more cabs, like near a taxi stand or a busier road.
If I see a free cab while waiting, I can get in and quickly cancel the other one so I don't have to pay the $3 fee. At the same time, if I don't, I have a back-up cab coming so I don't have to wait around for ages before finally deciding to call one.
One good thing about Comfort & Citycabs, then, is that no matter how many bookings I cancel, there are never repercussions. I must be the worst customer ever, sending their cabbies on fruitless missions, but my booking still gets through whenever I need one. They even have my usual spot saved under my number!
Horrible, I know, but it works like a charm. Kudos to Comfort for putting up with me.
With so many taxi companies operating these days, it’s hard to differentiate one company from another given the similarity in their pricing and service. But I must say that Comfort has unfailingly delivered over the years and is perhaps the most reliable and consistent performer.
One issue that I have though is that I find it extremely hard to book a comfort taxi if I am to request for it to pick me up at a remote location (eg. lim chu kang). I like to see the company look into this and deduce a plan (eg. incentives) for passengers who wish to get a taxi at the various less visited areas of the country.
Comfort, compared to all the other cab companies out there, is undoubtedly the most reliable and comfortable one. Taxi bookings arrive within their estimated time. Service given by the taxi drivers is quite well rounded. They are trained to be polite and friendly, and to give comfort to their passengers.
My father himself is a comfort taxi driver. Comfort gives a lot of benefits to their drivers. For example, there are occasional 'free car days' when drivers do not have to pay the car rental fee. Fuel is also charged at a cheaper price.
I have been dubbed the cabbing queen among my peers since I have a nasty habit of cabbing wherever I go. That aside, comfort is a really good taxi company (although it could really do something about those fares) and is generally quick at getting my booking made.
I know it might be unfair to say this, but what they say is true: whenever you need a taxi most urgently, they are never there. The area where I live in, it is usually easy to get a taxi. But taxis just know intuitively when people need them the most and go into hiding like a hermit. Then comes the whipping out of the cell phone to call for one. And all of a sudden you have a taxi arriving in 3-5 minutes! It must be some sort of a miracle...
In the end though, it is still by far the most convenient way to get around without having to get behind the wheel yourself. Then again, it's already the year 2013 and one might have thought that teleportation would have been invented by now.
Well, firstly it would not be over the top to say comfort taxis make up the majority of taxis in Singapore and are hence found everywhere, from the busy central business district to the remote roads of Jurong industrial sites.
Besides being easy to find a comfort taxi, comfort taxis are quite comfortable, especially the blue sonatas, which are much better than any taxi I have taken overseas. The lower price of comfort taxis compared all the others other than SMRT beige taxis is another reason why I see them as my offered Taxi company.
Their hotline is also efficient enough for me to book a taxi in the peak hours with ample time set aside, and the drivers are competent and know the places I want to go, despite a few dishonest ones who would take a long route to earn more.
I've never had a problem with taxis in Singapore, the taxis provided by Comfort indeed makes travelling very comfortable. I especially like the sleek design of the blue taxis, and the bolstered seats, fragrant air-con within the cab while zooming by the roads makes travelling awesome, if you can refrain from looking at the meter that it.
The only problem I had was with the cabbies themselves. Some of them are cunning, once there was a cabbie who took a roundabout route just so that the meter could increase further, despite me pointing out the shorter alternative route to him (I was rushing for an appointment). Hence, not only did i end up paying more, but I was late for it, hence a bad impression. Another incident would be the ogling, nothing is more disturbing than seeing an uncle staring at you hungrily from the front mirror. Thats the experience a female friend of mine had when we went for an outing, it made her paranoid for a few days of taxis.
Overall, the standards that Comfort has is reasonable and satisfactory. However, the service standards of their cabbies have to improve and they should try to keep fare levels at a reasonable level.