Hai Di Lao Hot Pot Hot
A popular steamboat chain from Sichuan China known for its out of this word service! Queues are very long but while waiting you can treat yourself to complimentary drinks, food and even a manicure. Either book or come before 6.30pm.
User Ratings Summary
User rating summary from: 4 user(s)
The customer service at Hai Di Lao is legendary. You don’t just get to have a hot pot, it is a complete experience. From the moment you step-in till the time you leave, they will do everything they can to make you feel like a king.
If you are a walk-in customer, the queue might get up to an hour long. Fret not, Hai Di Lao has got you covered. They have tables and chairs prepared, where you can have free flow tea, popcorn and ice cream. If you so desire, you can even get a manicure while waiting or eating.
The main attraction of the whole meal is the la mian. The chef comes to your table with a ball of dough, and in the next two exhilarating minutes morphs it into a ball of la mian right before your eyes. The freshly pulled noodles then go straight into your hot pot.
Just in case the Ma La hotpot does not have enough spices for you, there is a huge sauce bar with every sauce imaginable, free flow.
Ridiculously Outstanding Service with Great Food
Hai Di Lao serves more than just delicious food to happy customers, their service is almost exceptional and unique compared to other places (In a good way, duh) But with ridiculously outstanding customer service, one should expect to get a ridiculously long waiting time as well.
Reservations are recommended, or you can expect the waiting time to go up to 2-3 hours on weekends and during peak hours. If the queue is really too long, distract yourself with some free snacks provided at the counter. There is also a free manicure service counter and a playhouse for kids.
Hai Di Lao is definitely a restaurant that has exceptional awesome customer service that makes us satisfied not only on our stomach but our heart as well. The portion served was substantial and delicious but I would not recommend ordering much of the vegetables and assorted meatballs as you can get those at any other hotpot restaurants at a much lower price. I believe many patronise Hai Di Lao not only for its food quality but to be pampered by their great service. I wouldn't deny that the food and ambience is a great place for dining, but there is a hefty price that comes along with it.
Great food and service!
I frequent Hai Di Lao in China, so when a branch opened in Singapore, I was so excited to see what it had to offer. Hai Di Lao is definitely way better than the usual steamboats that other restaurants offer.
This outlet didn't disappoint. Even though there was a queue, we didn't queue for very long. Ladies who are bored can check out the free manicure services offered by the restaurant. The restaurant staff were really attentive, which made our dining experience much more pleasant. Hai Di Lao's food isn't THAT great, but I'll have to say that it's definitely better than most of the other steamboat restaurants. Also, I like how we get to mix our own dipping sauces according to our own preferences.
Many Singaporeans and foreigners have been visiting this place, so the queues are much longer than when it first started out. Even though the food and service is great, I wouldn't want to queue for so long. So my advice is, wait for the craze to die down before you visit the place for their great steamboat food and impeccable service.
Great Soups and Service
This is not a cheap "china bugis steamboat" neither is it a buffet. Hai Di Lao is a mass market mid-end ala-carte steamboat that serves up sichuan style hot pot so note - the 'Ma La' here is actually very spicy! Being their specialty, it also goes for $20. Yes that's right, you have to pay for your soup stock here.
The ambiance is very family / group friendly. With about 6 seats around a large table. It doesn't look like they have smaller tables for couples so if you come as one you will just be given a 6 person table. The seating here is very spacious and comfortable with plush seats and aprons provided so you don't get your clothing or their furniture dirty.
To me, the soup and sauce are very important components in steamboats and this place nails it completely. Its also because I like my Ma La very spicy. Add in the dou hua, comfortable spacious seating and ambience and I think the extra premium is worth it considering all of this. Definitely not because of the ingredients though.
The most important consideration should be having to wait in the queue. I would not come here again if I had to wait for 1.5 hours. So do remember to call them up in advance to try and get a queue number in advance.