A website operating under Giosis Pte. Ltd., Qoo10 is Singapore's online marketplace for sellers and buyers. Its vision is to bring together diverse buyers and sellers worldwide and strive to provide enjoyable and great shopping experience at the convenience of our home.
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Actually, I had many good shopping experiences with many Qoo10 sellers. Unfortunately, Qoo10 has been a place for INETHICAL, RUDE and BARBARIC sellers like VERONICA HOLIC to thrive.
I made the worst decision in buying korean facial mask from them. Upon receival of product, I had doubts and issues with the expiry date of one of the masks as it has the year “2016” printed on them, whilst the rest of the masks had the year “2019” printed.
Asked them for explanation, for months there has been no reply or proper explanation. Then suddenly they wrote a private memo to me stating,
““You are so ignorant...that is manufactured date!!!!! PLEASE BE CAREFULL!!! We will remember your name and address. NEver order from us again!!!! We will cancel!!!!”
Legit! Thats how rude and obnoxious they are! Treating their customers like piece of shit, INSULTING and THREATENING their customer! And totally UNAPOLOGETIC about it!
I complained to Qoo10 and they said there is nothing they can do! In addition, there are a long list of people waiting for their products to be refunded or have other important issues and there were no news and reply from this seller!!
So has Qoo10 become a place where ugly and inethical sellers like Veronica Holic can FREELY BULLY and ABUSE THEIR CUSTOMER, WITHOUT the need to FACE ANY CONSEQUENCES?
I really hope Qoo10 can improve on their system.
And with this kind of HORRIFIC ATTITUDE and SERVICE from Veronica Holic, I SERIOUSLY DOUBT the QUALITY of products they sell! To them, as a customer you have no say.
AVOID VERONICA HOLIC! You can avoid alot of trouble! Buy from them at your risk!!
Do not be scam by this china seller called hotwindshop. i bought a water filter from it and the product was defective. send videos to it as proof but they just give excuses and refused to exchange or refund my money.
Wrote to qoo10 and they say will investigate but no news yet.
can anyone share how to tackle scammers like this seller? i posted to youtube the videos of the defective product. anything else i can do?
ps. lazada is better as they just refund my money after i complained about a product i bought from it. no questions asked.
WORST CUSTOMER SERVICE EVER!I honestly would rate this piece of shit a 0 star if I can. I've been a regular customer of Qoo10 for the past few years, everything was alright until recently I met a horrible seller. That seller refused to cancel and refund my order to me, they even ignored my messages so I can't reach them at all. I spoke to the Qoo10 help desk and emailed them regarding this issue, but all they suggested me was to deal the seller directly no matter how many times I repeated myself that I CAN'T REACH THE SELLER BECAUSE THEY'RE NOT REPLYING MY MESSAGES! So I asked them, since they are the seller from their platform, I believe they should have the phone number or email which can be contacted alternatively right? But no, they once again told me to liaise with the seller, I assumed that either they don't have it or they simply can't be bothered to help. Com'on, If i was able to contact the seller, I won't have to seek for their assistance right? They acted like it's none of their business and they're not part of the responsibilities despite the fact that I ordered through their platform, so how has it got nothing to do with them? I seriously don't understand the need of having "help desk" if they're being so unhelpful and irresponsible to the point that not even 1% shit was given. So, SHOP AT YOUR OWN RISK! Nothing happens, you're lucky. Bad things happened, they're gonna wash their hands off and you're on your own. I won't be surprise if Qoo10 has many scam sellers, because they totally allowed such things to happen.
Online shopping is not new to any ordinary Singaporean teenage girl. There are sooo many online blogshops out there these days, I’m usually spoilt for choice when I surf the net for clothes. However, one website that sells amazingly cheap clothes and accessories is Qoo10.
I wouldn’t shop so much at Qoo10 though, despite their super attractive prices (prices go as low as under a dollar). The quality of their goods clearly reflect their prices and they can barely last for a year or two. Qoo10 is merely a website for different suppliers to sell their goods and hence, you are at risk of being scammed by one if you’re not careful. I was so upset when my item arrived and the design was totally different from the one displayed. I felt so cheated! Some suppliers can be quite deceptive, so do beware.
Other than that, I do enjoy getting cheap thrills off Qoo10. They sell a variety of items from IPhone covers to clothes. Their online website is packed with many undiscovered and cheap things, it’s definitely worth a browse.
procedure. I went back to Qoo10 again. The emails exchanges went on for a few days but all refused to honour the return policy claim.
I have made my payment via PayPal and is now trying to claim my refund via PayPal instead. What an unpleasant experience!
Terrible customer service! Beware!
I had shopped on qoo10 for months before I fell victim of it. My complaint is not about the seller, but about the qoo10 itself. Here's what happened to me:
In one order totaled S$103.24 which was composed of 7 individual orders from different sellers, one of the sellers cancelled my order 6 days later. This order was S$51.70 but qoo10 only refunded me S$31.70. I contacted qoo10's customer service and have been going back and forth on emails with them only to get myself super frustrated. The brilliant reasons?
(1) There was a S$2 item coupon that was applied to another seller's items in this cart, but qoo10 took it away.
(2) There was a S$3 redemption of my Qpoints (100 pts= S$1), they took it away.
(3) There was a S$10 off S$100 cart coupon, they took it away.
After rounds of communications, they said they had credited the coupons back to my account. If you know qoo10, they issue a lot of coupons (with expiration) and there are enough coupons for every order. Giving it back to my account means nothing since I already have plenty of similar coupons. That simply equals to removing the discounts that I was entitled to in this order.
It was not my fault that one seller canceled my order to make my total below S$100. At the least qoo10 should've honored the partial value of the S$10 coupon for my other items. If I knew this item was going to be canceled I could've used another S$5 off S$50 coupon.
After many negotiations qoo10 still refused to refund me the correct amount. What difference is this from robbing from its customers? And this could happen to anyone as many sellers there don't keep proper track of inventory. I can't even dispute with my credit card company because this is only part of the order, and other sellers have already delivered my items. For credit card you can only dispute the whole amount.
qoo10 isn't like Amazon or Palpal or any big companies that value customer experience. If you want to return an item, usually the seller has the say and often times you have to pay for the shipping and restocking and whatever the seller names. I ordered one swim suit which was not truthful to the size it described on the website. It ran more than two sizes smaller. But the seller demanded all those charges to make my return not worth it.
With this kind of customer service level, qoo10 is making itself a rogue online retailer. If things go smoothly, good for you. Just don't let anything go wrong with qoo10. I find myself helpless in defending my right and my money in this situation and the best I could do is to let everybody know how terrible qoo10 treats its customers.
Beware of this seller called Cozypick, they sell fake Dolly Wink stuff.
Bought 5 pieces of eyebrow mascara in shade #1, Milk Tea back in April, never received it, seller claimed it was lost and proceeded to re-send it the following week. Only received it on 3 July. The colour was Mocha, so I messaged seller to ask for an exchange, they went on with their absurd claim that the order was processed based on number of shade input, so I counter claimed with the screen shot to prove I picked the right colour.
To my horror, I discovered colour was labeled as shade #1 (shade #1 was supposed to be Milk Tea) and Japanese text said it was Cocoa shade. So I did a bit of research and confirmed it was fake. Contacted Qoo10 for a refund and they said because it was more than 7 days they refused to butt in.
Big bloody bully, do not fall for this whole jackshit of a scam.
Email me and I'll be happy to provide with more proof. I can guarantee this whole bloody website is only out to get your money and have no interest in protecting you. Oh, and that seller should be sued, cozypick, remember.
Don't believe me? Meet me! Face me!
I will keep these fake shits until the day someone dares to confront me and tell me in the face that I'm wrong.
Qoo10 is like the local version of Taobao. I love how it's shopping made easier, because I can just shop all I want without even stepping out of my house, and the items get delivered right up to my doorstep. Qoo10 sells lots of stuff, and the variety of the items is astonishing. I can probably shop and browse through items for a whole day.
However, I find the arrangement and design of the website too messy. First-timers looking to buy items will probably be confused by the layout of the website. The information of the items and the sellers, shipping info etc are all squeezed into the same page, so it's a bombardment of colours and information, and can be extremely confusing for potential buyers.
That being said, I've been satisfied with my buys so far. All the sellers which I brought items from were really helpful and friendly, my items arrived on time and were of high quality. Now I'm addicted to online shopping at Qoo10, where I can compare prices from different sellers, find items of different varieties and snag great deals.
Qoo10 is your Gmarket Singapore. I've heard many good things about it from friends and family, and being an online-shopaholic, I decided to go check it out.
I didn't quite enjoy my time the few times I shopped there though. They do have a vast range of products, from houseware, to beauty, to even electronics. And you can find really good deals there too. But what fazed me first and foremost was the navigation around the website. It appeared really cluttered to me, and could to any new patron of the website. Scrolling through a specific category also revealed many similar products sold by different sellers, at varied prices. It's also really hard to find something you want since they only reveal a tiny thumbnail of the seller's products, thus requiring you to click and open multiple windows, quite a hassle in my opinion when many turn out to be very different from what appeared to be in the tiny thumbnail. The scrolling and clicking can get really frustrating and dreary.
Finding a product is further hassled by how different sellers name the same product. (For instance, you're looking for a school bag: you search 'school bag', 'bagpack'. 'backpack', 'bag', etc). And because you want to get the best deal, you will tend to look through many different sellers with the same thing, which ends up taking up a lot of unnecessary time. This basic factor is a major obstacle between me enjoying and liking Qoo10.
Otherwise, they do offer unbelievable deals and the few times I've made purchase with them, I've been lucky. The sellers I dealt with were really impressive with their efficiency and enthusiasm at getting back to me. Between ordering my product and receiving it, it all probably took place within a week. The fastest was 3 days. The sellers were really enthusiastic and helpful and prompt too.
But because of the scrolling and cluttered interface, I wouldn't come here to shop. Unless I have ALOT of time to spare, and am not under any stress. And if you don't mind such stuff, do go ahead and grab those unbelievably hot deals!
Recently I had a very bad experience with one of the sellers in Qoo10 - COZYPICK
Not only are the staff rude but the BOSS too. The staff will always push the question that was asked to their so called BOSS's email. I wondered if they were the same person as the replies were are all rude and not what you would expect from customer service.
How it happened:
I happily purchased an order on 18 OCT, 2013. The amount was not huge so I opted for normal mailing. The money was not the concern - it was the service that they provided. The seller didn't accept my order request immediately or even in the later part of the day. I didn't think about it and just waited for my order to go through.
On the 20 OCT, 2013 - I was curious why the seller didn't accept as it was two days already so I sent a message via Q-Box to check if there was any problem with my order as it was still under ON "REQUEST".
The Seller's Staff replied: due to overwhelming orders, my order will only ship within 14 DAYS. I was told to email directly to the cozypick email, their bosses would help me out.
This was very misleading as I'm wondering why they didn't state in their ads that there were shortage of stocks with them. They have mislead consumers in buying products with them & didn't even brother to send a msg until I asked what has happen.
So I emailed the BOSS to ask for estimation of delivery? (just for assurance) BUT the boss said the same thing about the shipment delay & asked me to REQUEST A CANCEL ORDER IF I CAN'T WAIT. I asked curiously that why they didn't mention in their ads that it is sold out - BOSS answered the STOCK JUST SOLD OUT....
(FUNNY.... Meaning on 20Oct the stock just sold out and they don't even care to send out my order on 18OCT??)
Since I have made payment & I wanted the product & this was the 1st time I ordered I had no choice but to wait. At the time of purchase there wasn't any Group sales going on by COZYPICK..
On 21st OCt I went into their ad again to check their review & found out that they have offered a Group sales and delivery will only be available after 4th NOV. (They had no stock but still was running a promotion.
While waiting anxiously for my items to arrive, I purchased other item from other sellers on Qoo10.sg. FYI - all items brought from other seller had arrived on time. Only COZYPICK items have yet to arrive.
31, OCT 2013 - Received acknowledgement from Qoo10 that Cozypick finally delivered the item.. So Excited & happily waited - its a thursday so I assume my item will arrive on the following week latest by tue/wed. On the 5th NOV I received a qoo10 alarm mention that the item should arrive at my doorstep soon.
Waiting anxiously & keep running to my mailbox, on the night of 6th Nov I received an SMS from the Seller's Staff mentioning that they have click wrongly on the sent item - the item will only be sent after 14th NOV.
OMG!!! MY heart sank with disappointment. - NOT AGAIN? Why is it delayed?? I mention I was so disappointed with their service... how could they accidentally press on the wrong button?
Guess what the staff replied - REQUEST CANCEL ORDER IF I CAN'T WAIT.
.... I was so furious with the answer that they replied - I replied back saying why shall I request cancel the order since it is not my fault?
Their reply was - IT IS UP TO ME!!!!
(OH NO!! FIRE WAS BURNING HOT NOW) - I ask what does it mean by UP TO ME ?????????
Their Reply - This is the packing department only - kindly email to BOSSES to help me.
There was alot of ???? in me now & I was furious of the way they handled things.
So I emailed the BOSS AGAIN to tell the whole story. Waited for TWO days & finally got a reply from the BOSS.
"Do u mind to cut your story short n let me know what I can help you with?"
My mind was - FINE, is this the way they handle their CLIENT?
I went in to see their other reviews and found out that some of the other clients have received orders on the window period that they mentioned OUT OF STOCK. Was so irritated with it - why am I the only person who did not receive? I also found out from their reviews that a minority had this problem too. TOO LONG to receive stocks. Do they choose consumers? Why were some orders processed fast & others not?
Now I'm still waiting for my item to arrive.