Singtel

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(22 Reviews)
56%
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  1688    Website 
  #02-257/258/Marina Square 6 Raffles Boulevard Singapore 039594
 
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A leading communications group that provides a wide spectrum of multimedia and infocomms technology (ICT) solutions.

Additional Details:

Opening Hours:
11 to 9
Average Price Range:
  • < $400
  • > $400

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Is my internet down again?
Overall Rating 
 
2.5

Be jealous, I am still using Singtel’s 12gb plan from half a decade back. Their 3G is still surprisingly fast and I have generally never had any issues with my mobile data plan. Even when I was stuck in the middle of jungles in Tekong or Lim Chu Kang, I still managed to be able to find mobile connection - of which which cannot be said for my friends using the other telcos. Somewhere down the line, I do plan to take up a new contract, and Singtel will most likely be my mobile service provider again.

But it is at home where I have decided that I might look for pastures new come the end of my current contract. For years, my house has been plagued by bad Wifi connection and even after getting a technician to come down, the internet has not been much better. Endless buffering during streaming of live matches and lag I experience when playing my games has frustrated me to no end.

I made the switch to optic fibre, but to my chagrin, the change was insignificant. So too was an upgrade to 500 Mbps. Instances when the entire service was down, as recently as 3rd December, when there was no internet for almost 24 hours have also not helped. Singtel responded with a waiver of the mobile data charges for the two days which were affected, but for those that had Singtel as Home Broadband and another telco as their mobile service provider, tough luck. With the recent introduction of a fourth and new telco, TPG, it’s high time for the current providers to raise their standards.

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Recommend to a friend:
No
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Singtel made up for being a bully, so won’t have to “tell my mummy”
Overall Rating 
 
3.5

Going away for 9 months to return to a phone bill of > $500 dollars would be a shocking discovery to anybody. Especially so if you’d suspended the line before leaving. My stance was that I would not pay Singtel a single cent for this.

Then came their reminders and final reminders. But things got serious when the solicitors got involved, which finally solicited my response. The customer service officer in-charge of billings calmly addressed me in all my infuriated glory. She recorded my testimony and filed an appeal.

In just two weeks, they reverted with news that all charges would be lifted if I cancelled my line. I did so with zero hesitation. Clearly post-paid is not for everyone. You may be keen on their pre-paid services. 5GB for $30 minus all the lawyer drama. That’s all I’m signing up for.

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Recommend to a friend:
Yes
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Expensive, Monopolizes the Scene, Worst Value for Money
Overall rating 
 
2.0
Value 
 
2.0
Service 
 
2.0
Quality 
 
2.5
Satisfaction 
 
0.5
Overall Rating 
 
2.0

When I first moved here last year, I met someone who didn't have a Singtel account. I was so surprised as I assumed that everyone has a Singtel account.

I was told Singtel is very expensive. For not particularly good service.

Well guess what, she was right. I've been on the phone for 1 hr 35 mis now after days on end of my home wifi not working, I think it didn't work a total of 12 days out of the less than 60 I've been here. Hours on the phone, wait time, and they take you through a service test and still issue isn't fixed.

Singapore has a reputation for being efficient. But if you live here for a while you realize that there is no human intelligence at work because everyone proceeds by-the-book and you'll run into 1000 customer-service situations where you feel like you're dealing with a lowly evolved artificial intelligence even when a human being is speaking on the other line. Singtel is such a situation. The customer service I received was NOT helpful, NOT intelligent, NOT flexible.

And this for over $500 in bills a month. I lived in NYC, one of the most expensive cities in the world and for the same services (unlimited data on phone, home wifi, cable), I paid less than that.

I would like to suggest that if you can, go with M1, if you can, go with Starhub. But avoid Singtel. After two hours on the phone and asking for a partial refund on services that I was not able to use, I was passed around, my entire work day wasted, I spoke to 3 people none of which seems in the very least bit familiar with a customer asking for a partial refund for undelivered service.

Truly horrible. If you can, avoid getting sucked into getting a contract with Singtel. I live in a central area and my home WiFi very frequently doesn't work, lags, and nobody you can can actually help you immediately. For the premium price they ask, this is really shitty value for your money. AVOID.

Optional Information:

Average Spent:
550
Recommend to a friend:
No
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Good service, misleading prices
Overall Rating 
 
2.0

Recently I had to go and shop for a SIM only deal for my phone, I didn’t need a handset, just a simple SIM with lots of data so I can Snapchat my way around life. I wasn’t too fussed about which was best value, as all seemed to offer the same kind of deal, so decided to just settle for Singtel. Since being with them, my service has been good, but once I got into the shop to actually buy my card, I couldn’t help but feel ripped off.

Online the deal seems perfect, lots of data for a super cheap price. The catch? You have to pay to start the contract, even though I already had a Singtel SIM, and then you have to pay for other features, such as being able to send texts and to simply even see who it is that’s calling you. By the time that it’s all done, you’re paying a lot more than you thought you’d have to, and the deal seems a little less sweet.

It was still a decent price for what I got, but I cannot stand when a company almost completely tricks you into thinking you’ll receive one thing, and then when it comes to pay realise that’s not the truth at all. It’s a shame as the service is really good, but it just seems wrong to force customers to even get caller ID on their phone. Singtel, not cool.

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Questionable Service
Overall rating 
 
3.0
Value 
 
3.5
Service 
 
3.5
Quality 
 
3.5
Satisfaction 
 
3.0
Overall Rating 
 
3.0

Although I have been a loyal Singtel customer for many years now, I cannot say that I am pleased with their service. I feel that Singtel, being the dominant telco in Singapore, tends to overlook the welfare of their customers and focus a lot more on profits. M1 and Starhub seem to be offering better deals and running more advertisements!

I also experience intermittent service with my current Galaxy S2 phone. I lose the ability to make phone calls, or send out text messages due to loss of cell phone reception, in the middle of Orchard Road! This has happened more than once, and others have also experienced similar situations. I find this quite unacceptable and have been considering changing telcos to try them out.

In the end however, Singtel is convenient and has arguably the widest island coverage for phone signal. Also, realising about the hassle of changing telcos will probably make me give Singtel one last chance when I renew my contract again this coming March.

Optional Information:

Average Spent:
31
Best Part:
Convenience!
Branch Location:
Comcentre
Recommend to a friend:
No
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Bryan Choo
Top 100 Reviewer 79 reviews
(Updated: August 07, 2013)
Outsanding service
Overall rating 
 
4.5
Service 
 
5.0
Overall Rating 
 
4.5

This review is going to be purely about their cable / mioTV service I experienced.

I have been getting annoying slow speeds for my fiber optic plan such that I can't watch HD on youtube without it buffering and me having to wait impatiently. Not wanting to navigate through their corporate site which tends to be a frustrating experience based on my average experience on corporate sites, I opted to go straight to their facebook page and lo and behold there was a support app built into it. One click customer support thank you very much!

I entered my details and just a few hours later a support staff called me back. Amazingly efficient. They scheduled my appointment and came down and fixed my issue. I also had a probably with the Mio TV so they had to reschedule another appointment to fix that, which they replaced free of charge.

Before arranging the second appointment, I could not be connected several times due to work but they always made it a point to call again and follow up until they reached me. Overall, I am left very impressed by their level of service. I was expecting a disaster since there is so much negativity associated with Singtel, but thankfully this was not the case and I now have a positive view of the company after my experience.

Its probably people unhappy they are ripping off football lovers. Oh Singtel please stop doing that for your own good!

Optional Information:

Best Part:
service
Recommend to a friend:
Yes
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Overall pleasant experience
Overall Rating 
 
3.5

Unlike most of my friends, I have generally received good service from Singtel. I don't have anything much to complain about, except that sometimes I don't receive messages that my friends send to me, but that only happens once in a blue moon.

I have been a Singtel suscriber for as long as I can remember, and they have always been efficient. The staff at the Singtel shops that I visit to register for new plans are usually pretty friendly and I have never encountered any problems with my data connection or whatnot.

I guess you could say I'm lucky to have experienced such fuss-free service, and I'll stick to Singtel as long as they keep up the good service they've provided me all these years.

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Recommend to a friend:
Yes
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Not the best yet not the worst.
Overall Rating 
 
3.0

I prefer Singtel to M1 and Starhub because I feel that the connection for phone and cable modem is pretty reliable and because my mum likes the channels on MioTV. I have not faced any major 3G problem with my phone so far but recently, when I am outside on the train or on the bus, my 3G connection is really bad. I cannot load my Facebook newsfeed no matter how many times i try to on and off my 3G to get it working again.

My cable modem sometimes have major problem too. It gets triggered off very easily with just a slight tap on the optical network terminal. There was once when the internet at home was down for a few days. Connecting to the customer service personnel was difficult and time consuming too and I had to wait for hours to get to talk to the personnel.

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Probably the worst
Overall Rating 
 
1.0

Initially, I was convinced that it was the best service ever seeing it's so popular among people. After using their service for quite some time, I noticed there have been a lot of complains about their service. I was still convinced that Singtel wasn't bad back then because I didn't have any problems with it.

But it was back then.

Things changed. Singtel could be called my worst nightmare. The 3G connection for my phone is getting from bad to worse! It's almost everyday that I get a 3G connection problem on my phone. Not even exaggerating.

If that's not enough to prove that it's a nightmare, my dad actually signed up for this new broadband thing they have called fibre. My internet connection at home when I use my laptop was only alrighttt. Sometimes it may have a few problems but I guess it's acceptable. When they changed into the new broadband, I thought things are gonna be better; my internet connection is going to be the best ever.

Such a huge disappointment.

It got worse! How is this possible?!

Right now I'm still struggling with this stupid broadband connection. It's getting worser when I use Skype and disconnects connection lots of times too. Soooo frustrated with it. Ugh.

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All for them.
Overall rating 
 
3.0
Value 
 
3.0
Service 
 
3.5
Quality 
 
3.0
Satisfaction 
 
3.5
Overall Rating 
 
3.0

I've been a Singtel mobile subscriber for about 5 or 6 years now, and all I can say is, out of the three top telecommunications company in Singapore, it's probably the best? Granted, their 3G services sucks, but other than that, I have no complains.

The occasional call I made to them regarding some minor discrepancies to my bill is almost always answered politely, and dealt with quite promptly.

In fact, my bill is now a few months overdue, but they still have not cut off my line.. when they have all the rights to. And for that, I'll probably be a Singtel subscriber for as long as I can, since Starhub and M1 doesn't tempt me at all.

Optional Information:

Average Spent:
0
Recommend to a friend:
Yes
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