A five star hotel strategically located at the heart of Singapore. One of the few 100% smoke-free hotels in Singapore. Rooms amenities include a Nespresso Coffee Machine, free local calls and non-alcoholic beverages from the minibar. The Internet Lounge and Gym is open 24 hours daily and the award-winning buffet restaurant, Carousel calls this hotel home.
Royal Plaza On Scotts Hotel Hot
User Ratings Summary
User rating summary from: 2 user(s)
Great location - It is situated at Orchard Road and opposite shopping centres like Tangs and Far East Plaza. I won a two-night stay at this hotel through an online contest that came with complimentary dinner for two.
I have to say that the most disappointing part of my stay was the service. The rooms were big and clean and I was quite pleased with it. However, the coordination between Carousel (The Halal Buffet place) and the hotel was not good at all. As I have already given my hotel "voucher" to the reception during check-in, I did not have any "verification" and I was told to pay my food at the counter.
A small commotion was created at the counter while the other hotel guests looked (at me accusingly) it really spoilt my experience at this hotel. However, at other times, I have to say that the reception staff were polite and friendly.
Overall, the hotel stay (excluding the incident) was good.
Very pleasant experience
I was given a 3D2N birthday treat by my boyfriend to stay at Royal Plaza’s Hotel.
I was about an hour late after the stated check-in time, but the front desk service was superb. They clear the queues rather quickly, and despite the numbers of people they were attending to, the smiles never left their faces. The lady who attended to me was very attentive, and even noticed that it was my birthday, and gave me a birthday wish, and upgraded my room to a Club Deluxe room. It was really heartwarming. She also provided clear instructions on using the elevator, and adhered to my request of additional pillows.
When I unlocked the door to my room, I was in awe. The room was spacious, and amazing. Since Royal Plaza is right along the streets of Orchard, I had a good view of Orchard Rd from my room’s window. The bed was amazing, and believe it or not, the additional pillows I requested were already on the bed. Really fast, prompt service.
The TV remote was faulty, and I called front desk for assistance. Their service is really prompt it’s almost unbelievable. I barely waited 10minutes, and a technician came by and provided me with a new remote, with no questions asked, and even left with ‘Have a nice day’ greeting.
It was an overall very pleasant stay, and I will definitely return for more mini ‘getaways’ there. It was definitely worth the value with the fantastic room, and fantastic service.