(Below Average)
Khoo Teck Puat Hospital

Khoo Teck Puat Hospital Hot

(4 Reviews)
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Khoo Teck Puat Hospital 90 Yishun Central Singapore 768828
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Listing created by Iswariya on October 20, 2012    

Khoo Teck Puat Hospital is a 550-bed hospital located at Yishun. The hospital was officially opened by Minister Mentor Lee Kuan Yew in 2010, but began seeing outpatients and day surgery patients in 2011.


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Pretty Place, Atrocious Service

Believe it or not, my friends and I regularly hang out at Khoo Teck Puat Hospital for casual catch-ups. Boasting a scenic garden area right next to Yishun Pond, it’s easily the most beautiful hospital in Singapore. Its tranquil and calming nature even made it an optimal location for us to mug there together during our A-Level period.

However, when it comes to serving its actual purpose, this hospital is atrocious. The staff are rude, lack compassion and have no sense of urgency in dealing with patients’ issues. Ask any Yishun resident about their experiences there, and chances are you’ll hear an “Ugh!!!” followed by a slew of complaints.

Once, I accompanied a friend there who needed to help her dad alter his MC as the doctor had gotten his MC dates wrong. This should’ve been a quick and simple process, but we were made to wait two hours only to be told that her dad needed to be present for the alteration--never mind the fact that he was lying in bed, sick and weak, trying to recuperate. The mistake shouldn’t even have been made in the first place.

It was only after we made very loud comments about blowing the issue up on social media that the staff made an effort to get something done. It’s sad that KTPH was built to better serve residents in the heartlands, yet many feel the need to travel out to further hospitals due to the staff’s lackadaisical attitudes. If I ever have to give birth, I sure ain’t gonna be doing it here.

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The most aesthetic hospital in Singapore

You would have never seen a hospital as beautiful as this one. Some of Khoo Teck Puat Hospital’s strong traits would be its lush greenery and scenic nature trail, as it is situated beside the beautiful Yishun Pond.

What makes Khoo Teck Puat Hospital so wonderful and well-adored by its residents would be its amenities. With a track around Yishun Pond, residents often flock here to have their daily jogs, stopping by Foodfare or Subway for their healthy post-workout meals. With its plentiful number of benches, students often come down to study. If you do, try to stay within the benches on the second level, or in Subway during off-peak hours. With its picturesque scenery, taking a walk would be a good break during long hours of study.

Not your standard hospital, Khoo Teck Puat Hospital is the pride of the estate, a beautiful and relaxing place that anyone can come to for some unwinding.

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Quality, Efficiency & Credibility Deeply Lacking

This marks the 1 year death anniversary of my grandfather.

He was rushed to the A&E Department of KTPH last April (2013). He was put on hold for 9 hours with inadequate treatments, tests and attention given. Despite his acute pain in stomach and subsequent vomitting, medical services remain slow and inadequate.The most unimaginable happened. He was left to vomit in a lying position.

Is a 9 hour wait at an A&E Department adequate? What is the definition of an emergency?
Does this demonstrate that the hospital is under staffed?
When a patient in great need is left to vomit in a lying position, does this reveal the level of quality of the medical team?
Does this demonstrate a lack in empathy and compassion? Perhaps it is just another old man who has lived long enough and it is ok for him to end the journey that night.
What if things turn around and the old man is their loved one? Would they feel and act the same?

When my grandfather was finally seen by a seemingly more experienced doctor after 9 hours, he was already diagnosed with lung infection. He was warded to the Intensive Care Unit (ICU), highly sedated and could not utter a single word. Another medical team visited him at the ICU. They drew the curtains close while we waited very anxiously outside his room. The last thing you would expect from the medical team was to hear them bursted out in laughters behind the curtains and walked out of the room light-hearted and laughing.

Does this demonstrate insensitivity to the patient and the patient's family?
Does this demonstrate a lack in compassion?
Does this demonstrate a lack in understanding the need of their patients?

My grandfather was finally pronounced dead due to lung infection. Throughout the ordeal, he was not treated for the condition he was orginally rushed to the hospital for. Instead, he was left to fight against a condition caused by the negligent of the medical team.

We wrote to MOH and the CEO of KTPH. MOH would not want to be involved. The hospital replied. They denied the truths and facts and provided justification. However, it does not take a smart person to see through the weak and lame justification. There was no explanation for the cause of the lung infection. Things were swept under the carpet. Although they said they would waive the medical charges, to date, no action was taken to refund the amount we have already paid.

What does this say about the credibility of a government hospital?
Has our medical team grown so numbed that the sanctity of every precious life is not respected especially when that life belongs to that of an aged person?
Why do common folks like us have to be brushed away while the ones who were responsible for the death were protected and shielded from all responsiblity?

I wonder if their conscience would be stricken at all.

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Seriously needs looking into their service quality.

I accompanied a friend to their A&E department. It was early in the morning at about 7 a.m. with barely a handful of patients around. Upon registering my friend's particulars, the receptionist immediately requested for payment, BEFORE even a diagnosis had been made or her temperature had been taken.

After that rude welcome, we were made to wait close to 3 hours just to diagnose a simple stomach flu. And the total bill came to $200! Ridiculous! At every step of the way, there was no consideration for patients as I observed nurses talking and giggling loudly.

The only efficient part of my visit there was the pharmacy, which was really quick and the pharmacist was nice enough to provide detailed explanations of the medications we were collecting.

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