Robinsons is one of Singapore's leading departmental stores offering fashion, beauty and home ware products.
User Ratings Summary
User rating summary from: 9 user(s)
Robinsons is definitely one of the higher end department stores in Singapore with more expensive goods ranging from cosmetics to real expensive branded apparel. You can expect to see the departmental store swarmed with 'tai tais'; otherwise known as rich aunties with nothing else to do other than to spend money like using water.
Obviously, they cater to those with a higher income; selling expensive household luxury items and apparel catered to the working class of people with important positions of which appearance is pivotal. The service is also excellent, as one would expect with a high end departmental store.
I have never been a big fan of Robinsons until its latest outlet opened at the Heeren. Beautifully classy and quite a different feel from their other outlets. They even have a catchy slogan: Purveyor of fine goods. By your appointment. Talk about massive swoon. I wasn't that impressed when I went there on its opening day because it was just so crowded and chock full of people that it made for an unpleasant shopping experience. No one likes to squeeze with people in an area that is already quite cramped.
My second visit was much better. By then, the hype around it had already died down so there were significantly lesser people. I was quite interested in the arrangement of their products and general layout because it is unlike most other departmental stores. There is more of a focus here on individual brands and products rather than the usual feel of stocking as many items as possible. They even have labels explaining the heritage and history of certain brands!
I like that they have good mix of both the luxury and normal goods which caters to the different tastes and preferences of shoppers. Display sets and racks are also rather unique, but I nearly walked into shoe rack that happened to jut out at an extremely awkward angle. Dangerous! They are having a sale now, so do drop by and check out what they have. Some of the offers that I saw were a Picard wallet for $129 and Furla bags going at 30% discount.
Robinsons at the Heeren. Indeed a purveyor of fine goods.
Time well spent!
I decided to go take a look at what all the fuss about the humongous Robinsons was about. Located in the heart of Orchard Road and replacing what was previously The Hereen, Robinsons boasts almost four floors of shopping.
We entered through the basement, which had all the kitchenware you could ever dream of. Upon entering, I feel in love with the design and layout of the place. While there was a large variety of products, it did not feel cluttered and it offered the usual goods to high products (like a $2000 beginner's cooking set). I cannot emphasise how much I enjoyed spending an entire hour walking the basement and eventually buying a bin (I'm not quite sure how either) and a new set of crockery.
On the first level, there was an array of cosmetic counters that ranged from the popular Dior and Lancomè to the odd Swiss brand which had great packaging. If you're interested in trying out new products, I would definitely suggest coming here!
I feel that one of the largest attraction of buying clothes from this branch of Robinsons is the Fitting rooms! There are large semi-circular rooms with thick, velvet curtains and a three mirrors placed strategically to view yourself in all angles. There's also a plush sofa for a guest or your personal belongings. Not to mention, the floor is carpeted heavily that feels heavenly.
I didn't have time to check out the male section on the top floor but I have good reason to believe that it too would offer great products!
My favourite aspect of this place is it's variety in products and price, thus, appealing to a large audience. Will definitely be coming back soon!
P.S The lady at the cashier told me that a children's section will be opening up soon!
I have never been able to really differentiate between the departmental stores in Singapore, except the fact that some offer higher end brands than the others. Like Tangs, Robinsons is another departmental store with an upmarket image. Hence, I was surprised when Robinsons ventured into the suburban and opened at Jurong East Mall (JEM) as one of the mall's major retailers. It was a pleasant surprise of course. Although it still looks like any other departmental store to me, I love that they are offering many of my favourite brands and new brands that they do not have in town, for instance, Zatchels, oasis and Lipsy (London) that I frequent online. I was also excited that they house several local designer brands, which offer unique and trendy fashion apparel.
I would also like commend the service of the staff at Robinsons JEM. I was rather lost in the store and had enquired where I could find air purifiers. It was on a Sunday afternoon and the store was crowded and bustling with activities. The sales promoter actually helped me to locate them and brought me all the way from her own section to where the air purifiers were placed. At the purifiers section, the staff was also very honest with me that the model that they have in stock do not filter air particles, knowing that I had wanted to purchase one to counter the bad air quality during the haze period. Love such service staff who go the extra mile to assist customers. Two thumbs up!
Robinsons is a department store with all the major brands found. It is no different from Tangs but I would prefer to shop at Tangs any day rather than at Robinsons. I found Robinsons very boring. Ok the usual brands are there, nothing special. I guess it was the layout, the design and the overall feeling that I get from the store. It felt cold, too bright (I don't like white lights) and just boring. There was nothing exciting there and the service by the Robinsons staff could certainly be improved on. Another reason why I would rather shop at Tangs is because there is a 6% rebate on all purchases, there isn't any promotion or schemes that benefits shoppers so I don't see the point of going back here. Nothing here is "Robinsons-Exclusive" anyway.
Unless you are looking to get something urgently, I would advise you to not shop here. It takes away the shopping experience - something that you can get at Tangs and the people here looked at me while I walk. Something that I felt really uncomfortable about. Hey, I am not a thief! :(
Why so stagnant
I was always captivated by the humongous sign that screams 'Robinsons' at Raffles City. However, I was rather flabbergasted when I discovered that Robinson's magnetisation point ends there.
Yes, they do sell an impressive selection of apparels. Yes, the qualities for these apparels aren't bad at all. Unfortunately, everything about it revolves around the word 'ordinary'. There was no boom. I wasn't wow-ed. I looked around me and the area seemed desolated. There were even more mannequins than customers there!
Fortunately, the aromatic air fresheners used there and the chiselled salesmen scattered there managed to salvage Robinson's almost tattered reputation.
Not helpful staff
I always felt that Robinsons had more staff than customers in their stores on a normal week day afternoon when there was no ongoing sales. I liked to take leave when I needed to do shopping so I could do my shopping during the off peak period and not have to squeeze through throngs of people just to get to the section I wanted.
So when I visited Robinsons during off peak hours, I could not help but noticed that there was always a lot of staff in the store but most of these staff would be chatting among themselves. If you needed assistance and approached one of them, some of them would show you their black face. I guessed they thought off peak period was also their off time so they should not be serving customers.
Not your average departmental store
Robinsons is my second favourite departmental store after TANGS — I like the fact that they exude a chic vibe and offer quality and slightly upscale products. Other than the usual cosmetic brands, Robinsons also retails artsy and stylish home ware that I adore! The displays always attract my attention and one day I will build my home with all the pretty décor I can find here. Clothing wise, I was surprised to find that they actually have Dr Denim for sale!
The OCBC Robinsons card is also one of the cards with the most value in the country. Robinsons does offer generous rebates and discounts — always good news for shoppers.
a diverse range of products to be found here
Robinsons was the main outlet my family and I would head to when we were in the orchard district/ at centrepoint. From lifestyle, selling mattresses, duvet/ pillow covers, kitchen appliances and the like, to skin care products and men and women clothing and accessories, almost whatever you required could be found at Robinsons. Neatly organized into various departments, it is easy to locate the section you are looking for. Staff are also helpful and would point you to the specific direction you required, and would also promote their products.
Robinsons is a great place to find a good deal for bags, be it leather, canvas or synthetic. Clothes-wise, not all the brands stocked clothing which appealed to me as it appeared to be catering to the older working class, until Basic House moved in. Be it for a party, formal event or casual wear, there are a diverse range of brands available, and prices vary but they are relatively reasonable.
Now that Robinsons is moving to The Heeren, I wonder what will happen to The Centrepoint as the crowd would be drawn to The Heeren instead as Robinsons provides practically everything you are looking for.