A. Lab Hot
Services and repairs Mac products (except iphones).Apple-authorised, staff are trained technicians on Apple products.
User Ratings Summary
User rating summary from: 1 user(s)
If not for that darn ommitted email
As someone with a terrible sense of technology, this place was excellent in helping me solve my problems.
Expecting that my computer only had 1 problem (seeing that it was the screen with the problem, it was quite obvious, even for a tech dumb-dumb such as myself), they were professional enough to give it a thorough check-up and found out a few other parts that needed repairs.
With 5 counters and only 2 front staff, they still manage with efficiency, crediting to their knowledge on the products and the admisitrative workings of their outlet in Changi City Point (which could have been a pain, had the staff not been so clear with his explanations).
However, I couldn't give it 2 thumbs up because of a delay that could have been avoided. While they were kind enough to send customers quotations to inform of any further charges ($80 service charge) before proceeding with the repairs, they conveniently forgot to input my email address when sending out the email. This caused a 4-day delay, which could have been avoided if they had only called me when I did not reply them.
Front staff were sincere and apologetic and it seemed like a genuine mistake. But a mistake nonetheless, which they resolved for me quickly too, without much hassle.
Still, my computer came back to me in tip top shape. And for tech noob like me, who gets easily frustrated when anything that runs on electricity doesn't work right, I'd definitely go back to them should the need arise. Although I pray hard it doesn't.
(Note that price is subjected to validity of warranty of product being serviced.)