Blue Rhino IT Distribution is an online retailer that is based in Subang Jaya. It sells computer peripherals such as speakers and hard drives. Blue Rhino IT is quite well known with a good reputation in the Lowyat.net forum's trade section. When purchasing items, one may opt for either postage or a face-to-face deal. But the face-to-face deal requires a minimal bank-in amount to ensure reservation of the product as well as ensuring that the potential customer confirms the purchase.
Blue Rhino IT Distribution
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One day, I wanted to purchase a wireless keyboard set for the sake of easing my life. So I browsed through Lowyat.net's forum and found Blue Rhino IT's thread selling a Logitech MK520. I asked for the place to meet as I wanted to buy one. Mr. Toh requested for a bank-in just to be safe but I said that it was a bit troublesome for me as I had no Maybank2U account. He said that he was willing to skip that process as I seemed to be a reputable guy in the forums.
Long story short, I went to Amcorp Mall to meet with him and Mr. Toh was this friendly guy who explained to me everything about the keyboard as well as the warranty service. Later, I found that the mouse had problems and contacted him. Immediately, he said to come see him and he will exchange it with a brand new one. I was surprised and highly satisfied. I didn't mind the initial faulty product as I understood that sometimes, things happen that are out of our control.
Overall, the best customer service experience, EVER!