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  • Iora online store
    Some of the items on iora online store are hardly what they display in the pictures. the items I purchased look very different from what i have expected them to be, based on the pictures provided.
    They too, have a cumbersome exchange policy. whereby the items to be returned have to be brought down to the physical store for pick up. Thereafter, i have to select the item i want to exchange with online again, and arrange for another delivery, or make a trip down to the physical store again for pick up.
    The fact that the online store credits cannot be used in the physical store makes it extremely inconvenient for the consumer.
    Moreover, the refund policy that they indicate on their site is not applicable.
    More should be done to synergise the operations between the online platform and the physical store.
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